Posted by amnesia
Vodafone ALWAYS screws me over, but this time I called and said.
"I've been charged 5 pounds for a service, but two weeks ago you told me it was cancelled".
I waited, expecting to hear an excuse.
"Oh really? Sorry about that, 5 pounds has been credit back."
"Oh.. thanks! Also, I noticed I went over with my texts, what do you suggest I do? Will an add-on be cheaper?"
"No problem sir, I've added 150 texts to your price plan"
"How much will that be?"
"Nothing
"
"What? oh.. ok.. thanks very much"
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[ This Message was edited by: amnesia on 2007-07-10 03:10 ]
Posted by A L 3 X
I've always found that vodafone's customer service is good, they gave me a k800i unlock code for free whereas t-mobile have charged me £15
Posted by leeboy13
sometimes you get this mate.... it totally depends on the monkey that answers the phone (thats not to say all of them are monkeys, some are gerbles)... but anyway, nice one amnesia - glad it went your way...
I had a simular experience with orange the otehr day... phoned to get a new w810i (insurance) told them my data cable was broke and the guy credited my account by £30 - unbelievable - i didnt ask or nothing.....
Posted by mosdelln
Nice to know some people are not complete Tw*ts
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[ This Message was edited by: mosdelln on 2007-07-09 16:50 ]
[ This Message was edited by: mosdelln on 2007-07-09 16:50 ]
Posted by oneofthose
...yep, I hate saying it, but vodafone here in Ireland have become almost "good" over the last 12 months or so! How do they do it
Posted by mosdelln
Maybe they have changed their Management, Employers to people who care for their customers???
Posted by oneofthose
yeah, well,... but their instore staff is still from the bottom of the ignorance pit (heard last week the k750 has a "2 megabyte camera", and the phone-memory is enough for 100-200 songs "depending on the type of music"
Though all the new polish folks they have here in Ireland at least know their stuff!!!!
Posted by Miss UK
02 have never done anything good for me they're even saying I have to purchase a £15 Latching code for my D900i.. but I haven't and now ive entered a code from a forum and trashed the phone up!
Think they wanted to charge me £10 for a 3G sim card and a few weeks later I recieved a invoice saying £0.00p after it come!
I plan on leaving 02 at the end of the year so calling that Retentions crew should be quite funny they can either say good-riddance or stay
Posted by fatreg
voda are still trying to charge me £20 to get my N73 unlocked!
Posted by pmerryman
Have you had it less than a year Mr Reg. I called the other day to get mine unlocked, and they said if its less than a year old, it is £20, after this its free.
Posted by fatreg
N73 ain't been out a year
although it's on pay and go does that makes any diff?
or so i call back and give em some jip?
Posted by pmerryman
Not sure about the pay as you go, mine was on contract.
Posted by A L 3 X
On 2007-07-09 19:58:56, pmerryman wrote:
Not sure about the pay as you go, mine was on contract.
umm my k800i was on contract it was last week we asked for the unlock code they gave me it free..and i took out the contract in december
Posted by pmerryman
They stated to me, that if the phone was 12 months old, or if within a week or so, of being 12 months old they would do it for free, if not it was £20.
May depend on who you get on the end of the phone.
Posted by Superluminova
Hey not all Vodafone staff are unhelpful!
I pride myself on my great customer service!
Posted by pmerryman
Your right, not all are crap. But they do give the company a bad name.
Posted by amnesia
well I spoke too soon
I was on the 35 pounds a month tarriff which has 250 texts.
I was looking at the statement and saw that I had used 243 texts and that the they had charged me 15 pounds for 143 of them.
So I called up and said, wait a moment, I'm paying for 250 texts why did I get charged extra?
After some checking, they had done a mistake, and the woman noticed and didn't want to refund me, so rather than admit that they gave me 100 free texts only rather than 250, she said "I'll give you 150 extra free". So it seems that she lied...
Long story short, 15 pounds was refunded (although it should be more because they should refund VAT too).
I was getting happy as well!
Posted by maggflodd
On 2007-07-09 19:56:10, fatreg wrote:
N73 ain't been out a year
although it's on pay and go does that makes any diff?
or so i call back and give em some jip?
Posted by fatreg
slight issue magg..
I don't use voda!
well unless I'm in Ireland! love my voda ire sim
here i use Orange and will only ever!!
Posted by ayejatt
i never pay for my unlocking off vodafone (did 5 phones till now)
just say you are going on holiday somewhere and would use a local sim card... works a treat!
Posted by djtwistter
service with a smile that wht i expect form them
Posted by maggflodd
On 2007-07-09 23:30:08, fatreg wrote:
slight issue magg..
I don't use voda!
well unless I'm in Ireland! love my voda ire sim
here i use Orange and will only ever!!
Posted by paul101
vodas the only network that works in the deepest, darkest depths of what is loch lomond. thats the prob with being in scotland.... you can never get a signal up north
exept with voda (thats why i'm with them and the only reason)
and i got a double topup because the server or sumthing was down so i'm happy with me big £50 topup
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[ This Message was edited by: paul101 on 2007-07-10 01:26 ]