Posted by Ridahz
Hi all,
My bloody Ipod video has a cracked screen as of yesterday grrr.
I have checked the serial number on apple.com and it still has 218 days of warranty. But i dont know what to do afterwards to get it picked up for repair. All i know what to do is check the serial number! Hope i dont sound stupid but any help would be greatly appricated on what to do!
Thanks!
Posted by Ridahz
Also i have no reciept as i bought it off my mate but i have box and all that stuff.
Posted by haynesycop
You don't need a reciept. Go to the apple website and initiate a return for it to be repaired etc etc. They send you a box via dhl or ups and you send it off and then about a week later you should get a new one. They rarely bother actually repairing them.
Posted by Ridahz
Grrr i cant find the repair page though laura lol!
Posted by haynesycop
Hang on i'll have a look now two ticks!
Posted by haynesycop
PM for you here is the page if anybody else needs it;
http://depot.info.apple.com/ipod/
Posted by Ridahz
Ok think ive done it i selected the issue under...
Service Type - Service Product (such as ipod) and mentioned the screen being damaged.
Hope ive done it right?
What will happen now?
Posted by haynesycop
They email you back and say they will send a box out for you to send to them. You just send the ipod nothing else, then ring the courier for them to pick it up and they'll be in touch.
Posted by Ridahz
Ok i got the email! I just got to wait for the package and instructions now
Thank you for helping me Laura
Posted by haynesycop
Not a problem hopefully you'll get a shiny new one soon. Feel free to call me Lau i feel like i'm being shouting at when people use my full name LOL!
[ This Message was edited by: haynesycop on 2007-06-09 16:52 ]
Posted by Ridahz
Ok Lau! Lol
Well i have been advised they might not fix it if i have done it myself? Hope not lol