Posted by Nanu
With the high amount of trouble being caused by phones becoming blocked especially after a sale is the consumer always at fault?
The reason i bring this up is MY W810i which i have had for nearly 12 months DIRECT from o2 has now been blocked!! why i am not sure as i haven't contacted o2 yet!
But this behaviour from the networks is causing havoc, evidence of this is rife even within this forum in cases such as what has happened with rookwise! the blame naturally falls on the seller!
If i had of sold this phone i would be getting the blame and having to sort it out yet clearly i have had no hand in this phone becoming blocked!
Just my little rant, i will update with the response from o2 tomorrow!
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[ This Message was edited by: Nanu on 2007-08-06 15:38 ]
[ This Message was edited by: Nanu on 2007-10-13 22:00 ]
Posted by Mr Miyagi
the network would not block your phone without any good valid reason, you need to find out, why? and if they have blocked it without a good reason or they made a mistake, then i would ask for some sort of compensation.
Posted by Nanu
What good reason could there be?
Posted by BobaFett
for example the one didnt payed the bill or it got stolen
Posted by Nanu
I'll rephrase that "what good reason could there be to block someones phone who has never missed a payment or reported there phone as lost, stolen, damaged or otherwise?"
Posted by BobaFett
maybe system bug or sy made a mistake...
Posted by Nanu
I'll find out tomorrow anyway and let you know and as mr miyagi suggested i'll try and seek some form of compensation! (I quite fancy the W880!
)
Posted by Sammy_boy
I wonder if someone's reported their phone as lost or stolen, and given the wrong imei number, or there was an input error on O2's side?
There does seem to be an awful lot of blocked phones about at the moment, possibly a lot of insurance scams?
Posted by Nanu
Just goes to show though that it doesn't have to be a scam for a phone to be blocked!
It's a shame the way things are going now!
i have bought a few phones off eBay and never been a victim but theres still time!
Posted by *Jojo*
@nanu - Yeah . . . looks like that will be a BIG FAULT on their part . . . they should be charged with DUE-compensation . . . in monetary terms I think
I've learned and READ what happened with Rookwise's case . . .
Posted by fatreg
shouldn't be an error of inputting the wrong IMEI..
if you loose your phone the network should perform some kind of check to see what phone you were using there then should be an option to bar that phone...
well that's how it works at the company I worked for.
fatreg
Posted by Nanu
I am on to o2 as i type and they are insisting it isn't blocked!!
I aint stupid though i have tried 3 different sims in the phone and it behaves just as sammy boy suggested in his how to spot a blocked phone thread!
grrrrrrrrrrrrrrrrr!
I am now waiting for a call back!
_________________
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We're on the same side now......
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T68i T200 T610 K700i K750I K800i S700i Z520i Z600i P800 P910i P990i 810i 950i[ This Message was edited by: nanu*1 on 2007-04-14 11:59 ]
Posted by Nanu
I have now been told that my o2 W810i has been blocked by vodafone and there is nothing o2 can do!
So now i have to ring vodafone!
Posted by BBS
On 2007-04-14 13:17:44, nanu*1 wrote:
I have now been told that my o2 W810i has been blocked by vodafone and there is nothing o2 can do!
So now i have to ring vodafone!
Vodafone will tell you it was blocked by 3 and 3 will tell you it was blocked by Singular.... Never ending episode!
You got the phone from O2 how Vodafone could blcok your phone?
Posted by Nanu
Right,
I Let my girlfriends younger brother use the phone for a couple of weeks whilst his was away for repair! he used it with his vodafone PAYG!
His mother got him the phone from Bright-house and has failed to keep up the repayments, so they have blocked the phone unfortunately for me it is my handset they have blocked and not his!!
So now i have to wait for his mother to sort it out as i cannot discuss the account with vodafone!
What a Pain in the Arse!
All because i was kind enough to lend somebody a phone!!
_________________
I stopped fighting my inner demons,
We're on the same side now......
SONY cmd-Z7 cmd-J70
T20e T28s R380s HBH-DS970
T68i T200 T610 K700i K750I K800i S700i Z520i Z600i P800 P910i P990i 810i 950i[ This Message was edited by: nanu*1 on 2007-04-14 12:47 ]
Posted by gaming_guy
i know what you feel like nanu*1, as i flashed a white w810i only to find it was blocked.
Posted by BBS
On 2007-04-14 13:46:23, nanu*1 wrote:
Right,
I Let my girlfriends younger brother use the phone for a couple of weeks whilst his was away for repair! he used it with his vodafone PAYG!
His mother got him the phone from Bright-house and has failed to keep up the repayments, so they have blocked the phone unfortunately for me it is my handset they have blocked and not his!!
So now i have to wait for his mother to sort it out as i cannot discuss the account with vodafone!
What a Pain in the Arse!
All because i was kind enough to lend somebody a phone!!
_________________
I am still not convinced. Vodafone should block the service or service /phone that is related to them and their customer. Why should they block your phone? That also without informing the lawful owner?
[ This Message was edited by: BBS on 2007-04-14 13:28 ]
Posted by Nanu
It angers me that as the legal owner of the phone right from day one that i am powerless in getting it unlocked!
Posted by BBS
On 2007-04-14 14:29:46, nanu*1 wrote:
It angers me that as the legal owner of the phone right from day one that i am powerless in getting it unlocked!
Menu*1, are you in a jungle state? Why the law of the country can't protect your right? Or, am I too ignorant to expect something impossible in the universe?
Posted by Nanu
Believe it or not this is still going on!
I now have a 12month old W810i paperweight sat on my desk!
I ring O2 customer services they say "sorry your phone was barred by Vodafone on the 4th of April, we are unable to help you, you will need to ring Vodafone customer services"
I then ring Vodafone customer services "Sorry we didn't issue you with the handset, you will need to contact your service provider"
All this telephone tennis is making me extremely angry and tired! I even got told to stop swearing at one point when I let "Bloody" slip out once!
Any body got any ideas on this one??
Posted by masseur
Its crazy that vodafone can bar the phone when it is not
a) bought on a contract with them which has been defaulted
b) on insurance with them and not reported lost or stolen
and how can it be that one operator can bar a phone but not be able to unbar it if the rightful owner presents himself? It doesn't make sense and so I think the person at voda that you spoke to does not know what they are talking about
I'd suggest to keep calling back and speak to a supervisor util you get satisfaction
failing that, contact the ombudsman I guess
Posted by Trev1982
On 2007-04-13 23:06:41, Mr Miyagi wrote:
the network would not block your phone without any good valid reason, you need to find out, why? and if they have blocked it without a good reason or they made a mistake, then i would ask for some sort of compensation.
My mum and stepdad both been on contract on Vodafone for bout 5 years they upgrade every year, and every phone has been blocked bout 6 months later cause they were given to my sister and then sell the other one they get unlocked 6 months down the line, they get blacklisted, phone them up oh sorry shows on our records you re-ported it stolen, on such and such date, so we made them check the phone records of a call made to vodafone that day and no call was made, i have never come across a company so stupid,
Posted by Nanu
@Masseur
I have rang back and spoken with another advisor who has passed my details on (yet again) to another department and has promised me they will ring me back within 48hrs, to hopefully sort this out!
fingers crossed and I will update with any news!
Posted by masseur
I should hope so.
Its unreasonable for them to bar the phone without the owners permission and then give the owner no means to unbar it
let us know how it goes
Posted by Nanu
Thanks Masseur, at least now I don't feel alone in thinking that!
The attitude of the O2 rep stank also, she was very unhelpful until I asked for her manager and mentioned moving my 2 Phone Business contract, another personal contract and 2 PAYG to another service provider!
When she started to explain to me what an IMEI number was I promptly stopped her in her tracks and politely explained that I know more about mobile phones than she'll ever know!
Posted by masseur
On 2007-06-20 13:41:24, Nanu wrote:
When she started to explain to me what an IMEI number was I promptly stopped her in her tracks and politely explained that I know more about mobile phones than she'll ever know!
the trouble with that is that when you say things like that they tend to get very defensive and not want to help at all.
I always find its best to remain totally polite until its done, or until you are sure they is nothing more than can be said
Still, I do think that O2 can't help you if Vodafone barred it so they are probably right with that
Posted by Nanu
Yes I agree they do tend to get defensive, but I had lasted 15mins before we reached that point, and when she began to patronise me it got my back up
The phone call ended amicably with an apology from my self for the use of the word "bloody" and my hint of sarcasm towards the end. And she fully understood!
And yes I also agree that if Vodafone blocked it, it is their responsibility to unblock it!
But the to-ing and fro-ing of all this is really frustrating!
Posted by Krubach
I've read all this and it's just plain stupid...
How come they block a cellphone because a bill was not paid??!?!
They should only not allow people to make calls or send sms's using the card.
The bill refers to a sim card/phone number not a cellphone...
Imagine that's the only phone you got. How can you contact them to get things straight?
I think that what Vodafone has done as been an abuse, and i don't think they have the right to do that.
What's next? Scratch your car? Paint your house's wall with "Pay us!" in red paint?
C'mon
Posted by goldenface
@nanu
Contact Voda and tell them you have raised a complaint with Ofcom.
That is what Ofcom is there for.
Then sit back and see how fast they move. They can be penalised financially for mistakes like this and certainly doesn't look good on them.
Posted by Nanu
Thanks Goldenface!
After giving Vodafone plenty of time to turn the phone back on as they said they would and haven't, I have contacted Ofcom and they have told me it is up to O2 to deal with this problem on my behalf as they have the duty of care over me as their customer!!
Unfortunately O2 are updating their systems as I type so I have to ring back in a few hours!
But basically if I mention to O2 that I have spoken with Ofcom and that they have advised me to contact Otelo, O2 should then start moving on this as it will cost them at least £450 if Otelo get involved!
It really does sicken me that as a paying customer of O2 on 3 accounts and one PAYG that I have to wait 4 months to have my mobile unblocked!
Posted by Miss UK
Nanu since you loaned the phone out then I think you should talk to that person as it's there fault tell them you want a replacement handset no buts personally I wouldn't be very happy i'd make them buy me another phone!
Posted by leeboy13
this is crazy mate!!!!!! utter madness!
i feel for you
Posted by Nanu
On 2007-08-06 16:39:40, miss uk wrote:
Nanu since you loaned the phone out then I think you should talk to that person as it's there fault tell them you want a replacement handset no buts personally I wouldn't be very happy i'd make them buy me another phone!
There's no chance of that happening she is in debt up to her eyeballs!
It's besides the point the service provider should turn the phone back on as it belongs to me!
Posted by fatreg
On 2007-08-06 16:44:04, leeboy13 wrote:
i feel you
i don't wanna know what you did at the weekend leeboy..
Posted by mweb6161
The (any) phone can be blocked by ANY body who has registered the IMEI number, It's quite tough to block PAYG handsets or handsets purchased sim-free unless you register the IMEI number with the network after purchase.
I have never experianced a blocked device even when i used to trade 2/3 per week, in my experiance it rarely happens on a chance basis, it's usually some previous owner just pratting about.
Posted by leeboy13
On 2007-08-06 16:51:14, fatreg wrote:
On 2007-08-06 16:44:04, leeboy13 wrote:
i feel you
i don't anna no ha you i at the eek end boy..
fatreg you lil sugar you, you edited that
i hope you get it sorted nanu, let us know what you do in the end so that we can all know for future ref
Posted by Nanu
The handset in question was brand new from O2 in July of last year on contract!
Yet has been blocked because it had a Vodafone PAYG sim card in for a week!
Posted by mweb6161
Yeah bad news that Nanu, but buyers beware that it's dead easy for anyone to block any phone, even if they are not the actual owner.
I could block any phone (if i had the IMEI number) simply by registering said phone on a (free) virgin mobile SIM. AFAIK virgin are the only network who request the IMEI automatically upon online registration.
Posted by Nanu
WOOT WOOT
After 6 months I have finally had this handset unblocked, it truly is a shame the amount of hassle and time it has taken to get this actioned and that it had to resort to threatening emails from myself to O2.
But as soon as I mentioned OTELO the previously impossible action of having the restriction removed was put in place within 14 days, there has even been mention of compensation to myself from O2 but I haven't heard anything since and certainly won't be holding my breath!!!
