Posted by darhys
carphone warhouse have now had my t68 a few days, this morning i had a phone call to say it was ready to be picked up but they have been unable to fix it and nor can they replace it as the damage was due to water,, water i say like f**k it has not been in contact with water the cheeky t**ts so when i go in to actually collect it im gonna play hell, the damn fone is only 8 weeks old and after buying it sim free for £280 i think there is more then nothing they can do....
my advice if you buy from cph then let them rip u off and take up the insurence for £24 per quarter
Posted by Owen
With water they can also mean moist or damp... When you have the T68 in your pocket, damp can (sometimes) be found on the phone. Or when your visiting places with fluctuating temperatures, your phone can also be damped (just like pair of glasses). That damp can create some corrosion...
Posted by darhys
well i'll be picking it up shortly an im gonna open it up myself and take a look but to have it 8 week and for it to "corrode" i think it would of taken more time then that.. i'll also be sending it to a sony ericsson center for there advice
Posted by Black Cat
that's why they offer insurance mate. accidents happen.
however, you may be able to take it to a smaller dealer who will clean it up for you and it may work again (notice the use of the word may). they'll not be able to warranty it for you but you may not have thrown £280 down the drain.
Posted by Scoobydoo
@Darhys..
Yeh - I would be suspicious too. Makes you wonder how the phone was stored prior to your purchase - or since it's gone in for repair.
Smell it....does it smell of coffee?!
Posted by wizgti
I understand your very angry as I would be. But when unfortunetly this happens and water damage as said before can be caused by many other other things apart from dropping it in a bucket of water. Have you ever used when it was raining? Sometimes people drop their phone down the toilet and when they dry it out it's perfectly fine - sometimes it's completely buggered. Look at the repair centres side of things-they want to fix your phone so they can claim that back from SE so they can make a few quid. They don't want your phone to be liquid damaged as that costs them money in labour to open up the phone and have a look at it .
If you want a 2nd opinion send it off to SE to have a look direct but normally manufacturers repair centres are normally more stringent than 3rd party ones!
Posted by darhys
when i go in im gonna check that it is really me phone there giving back to me ive not used it in the rain nor have i droped it in the toilet
but it does make me think what happened before i bought it 8 weeks ago
Posted by Bajie
£24/mth insurance and £29.95 if you need to have the phone replaced.
Carphone Warehouse are shite. They are only any use when you go in to buy a phone with a contract when they would even let their partner give you oral just to seal the deal.
Absolutely zero after care customer service capabilities by the muppets they employ.
Not that I'm moaning or anything ...
Posted by Owen
I wonder if someone in this forum works for CPH....
Posted by darhys
i bought a 6510 about a week ago from them also so im gonna go in a get a refund on that and take my business somewhere else
Posted by talbius
'The Link' do quite a good deal, £11 for ten months and then the phone is covered for 4 years, this includes accidental damage aswell as it being stolen, not too bad eh? though it may only be for contract phones.
Posted by Scoobydoo
I have never taken insurance on any mobile of mine over the past 6 years. I have probably saved well over £350 so if I ever do have a problem, I guess I cannot complain.
The thing is with any insurance, there is an element of profit which means that on the whole, you and I are worse off!
Posted by dnm123
been a customer of CPH for a long time now, had phone repaired outside warranty with no probs. I fiound with them if you are nice they are nice back.
recently bought my t300 for £29.99 (on Voda 20 - £12.9 per month) and quoted vodphone retails offer so I got a MCA-25 for free!!!! (worth £149.99)
If you ring up their customer service people, not the service guys and state that you are the buyer for your company and you are disspointed etc etc you will find that they can't do enoug for you!!!!
Posted by dnm123
sorry bout spelling mistakes, am practicing touch typing!
Posted by dnm123
and there should appear my t300 avatar!
Posted by Carphone
@darhys
If your phone is liquid then how is that any fault of cpw. Its your fault.
Do u think the engineer is lying?? why would he/she lie??
take my advice and look after your phone in future!! Even if u buy your phone from the link they will only send u up to cpw when your phone goes wrong.
regards
Posted by decoy7
Carphone,
how is it the fault of the customer if they've never used their phone in wet conditions nor imersed it in water.
as for the Engineer having a reason to lie, they dont need one, they're just talking sh**.
if you took 10 T68's off the shelf and sent them to CPWH to be inspected or even SE themselves, how many would be returned as having water damage? ...thats what you need to ask yourself.
when you bought your phone did it come with a guarantee that the inside had not been exposed to damp conditions...no, you expected it was fine, just like you expected them to not talk sh** in your ears when you sent it to be fixed.
darhys,
all i can say is complain, complain and complain again...dont let them mug you off mate, its your money thats being spent...if you know for a fact that your phone has never been exposed to wet conditions then you need to make some noise in the shop ...end of story and we'll soon see how quickly you get a new handset vs. listening to the bullsh** they're talking and spending the same money again...personally i've had the exact same thing said to me before about Nokia#s & Ericsson's and my argument is that as a consumer my phone is used under normal conditions and never exposed to water, therefore any corrosion on the inside of my handset is a result of poor workmanship and bad design on the part of the manufacturer, whoever they may be...so replace my handset, now thank you.
Posted by Carphone
@decoy7
lol, i see where u are comming from. BUT
the engineers follow the warranty guidlines set by the manufactures, so your argument is with SE not a cpw engineer or any engineer for that matter.
I am a sales rep at a cpw repair centre and as u can imagine i have had many interesting confrontations regarding liquid phones. In my shop as soon as the engineer has deemed a unit Beyond Economical repair, the customers NEVER gets there phone repaired or replaced.
In fact we are more than happy to show the customers the pcb board and exactly where the corrosion/liquid is. Not some rubbish picture but the real thing.
Often customers ask us to send the unit direct to the manufactures for a 2nd opinion and it always comes back exactly the same.
It is a very interesting topic though, and i do think that some units that are deemed BER to easily, but as i said these are the manufacturers guidlines.
regards
Posted by darhys
well the phone is gonna be sent to celestica so i will get there advice...
oh an by the way carphone,, i have a friend that runs a nokia service center and after they opened it they told me that they could find any liquid damage.....
another point
the fone is supposadly a sealed unit so how does the liquid get in the fone unless fully sumerged ie: dropped in the bath or down the bog....
i think this is gonna be a long dispute
Posted by decoy7
the same way dust or condensation gets into your watch is how it gets into a phone, its down to quality of manufacturing or how it's sealed....or in the case of most phones, design flaw that doesnt take into account damp conditions.
saying a phone has water damage & was caused by the customer immersing it in water is simply bad customer service...if the pcb board or whatever its called wasn't so cheap it wouldn't have corroded.
being vague as to how the water damage was caused is simply lack of expertise on the part of the engineers, who are really only following guidelines like sheep.
proving it was the customer who caused it and it did not exist upon purchase is simply a way of disregarding a high percentage of phones that are brought back by customers and when this rule is challenged in the proper way, most shops will have no choice but to replace the handset.
the quality of most GSM handsets these days is sh** compared to that of the Analog mobiles made a few years back.
getting your handset replaced with a new unit was unheard of, nowadays its all about if it fits into a specific criteria you can have it replaced.
the truth is if you complain enough you will get it replaced, if you dont complain you will be treated like any fool and lose your money.
as for the argument being against CPWH, it could be any reseller, they're all the same...if 3 fools are selling phones, just because one treats you bad doesnt make the other 2 any less a fool.
Posted by darhys
an that is a very far comment dec but ive only had this with the cph so i have no choice but to complain to them
an by the way if anybody would like the address for celestica its
celestica
pobox 80
oaken gates
telford
shropshire
tf2 9wt
as soon as ive composed my letter i will post it here
[ This Message was edited by: darhys on 2002-11-16 20:40 ]
Posted by Carphone
@darhys
just out of interest which cpw repair centre did u take it too??
maybe it was my shop lol
regards
Dan
Posted by wizgti
IF you post your phone to celestica don't expect to see it for at least 6 weeks! I sent my old T68 off and it took 7 weeks to come back and I've heard of others taking 12 weeks! So good luck.
Posted by Carphone
Most repair centre are as bad as each other. But yes celistica have a particularly bad rep for turn around times.
after 6 weeks it will come back beyond economical repair anyway.
lol
but hey its your phone.
regards
Posted by darhys
i took it into the cardiff branch and they then sent it away
Posted by darhys
[ This Message was edited by: darhys on 2002-11-21 01:09 ]
Posted by darhys
ok i took the phone to the cpw, and they said it was water damage, i then sent it to celestica and today i recieved a brand new t68, with joystick count under 10 when tested, and guess what! the letter said nothing about water damage at all, although that is what i mentioned in my letter to them, so what do i think of cpw who said it was water damage? well...........and how many of you stuck up for cpw and said that they have nothing to lose by condemning a phone.
Posted by Black Cat
maybe the engineer hadn't been laid for a while and was in a bad mood.
no organisation can get to the size cpw has with consistently bad customer care. every organisation has its problem people, and you may have encountered one.
the sunday mirror last sunday exposed a cpw manager who was buying phones he knew to be stolen. they also exposed employees from the link doing exactly the same thing. no company can get it right all the time, but a good one will try to put right its mistakes. try e-mailling charles dunstone (the big boss of cpw) direct ( cdunstone@cpw.co.uk )and let him know your problem. be polite about it and you may be pleasantly surprised. lay into him and you'll be ignored. and before you say it, no, i don't work for cpw.