Posted by axxxr
Have heard a lot of complaints and people going on about having difficulties with Indian Call Centre staff,since at least a couple of Networks use them now along with many other companies i just want to know what people here think?
Posted by JaayDon
I generally find it to be a complete waste nuisance.
That was a big factor in me changing from 3 network to o2
Everytime you phoen 3 you get put through to an Indian Call centre and when the call should only take a couple of min to get the problem fixed, it then takes double that time because of the language barrier's
Posted by >500
agree with jaaydon. takes too much time.
Posted by whizkidd
I know where the three call centre is... wana send some feedback..??
n
Posted by djtwistter
they are compely rubish
Posted by JaayDon
The thing is, its not so much me not being unable to understand them, they just cant understand me.
Doesnt help the fact that I'm scottish and no one can understand me
Posted by >500
yeah most of of them dont know what they are doing.
i hate when you get indian call centres calling you sayong you have won some thing
Posted by JaayDon
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God, I get that all the time at home. Telling me i had been chose at random to win a top of the range handset.
All they need is my bank details...hmm let me think...Nah al pass thank you
Posted by Burgaz
I've recently had trouble with my net connection & i've had to call my provider a few times each time the call was taken by an indian callcentre I have no complaints what so ever they were very professional & polite & undertood everything! And I'm welsh!
Posted by Berry
Maybe they had family in Wales?
Posted by Burgaz
Maybe
Posted by darrengf
In the Job i do I have to speak to Indian Call Centers all day and beleive you me its hard work.
I have admiration for the People in India because its not just difficult for me to undertsand them, but its the same the other way round.
I dont just speak to Indian Call centers, but Poland too. I have to say that that ive learnt alot about the countires, people and language too.
**
I am with Orange and they use an Indian Call Center who i have to admit are sometimes better than the UK call Centers (I thought i would never say that)
I have spoke to 3 many times and have found them to be not bad
Very polite and helpful, (again when i could under stand them)
Tiscali (support) are base in india and again not too bad.
But its very dificult with all call centers (I know i work in one)
I do prefer to speak to a UK call center, Its easier and the language barrier is so much better. But there doesnt seem to be many around.
The problem is when you have a problem, they only work of a basic script so anything out of the ordinary and they dont know what to say and do.
[ This Message was edited by: darrengf on 2007-01-10 23:14 ]
Posted by fatreg
i've phoned orange 3 times in the last couple of weeks and each time i've got an english person!
on the whole i dont find indian call centres that annoying..
worst one i've heard is BT total broadband one..
my god.. was pulling teeth..
fatreg
Posted by goldenface
Sometimes they are OK, sometimes they are terrible.
I was waiting for a cheque to clear once and the CSR told me it would be 5 working days from the Tuesday when it was deposited. So I phoned back the week after on a Wednesday (6 working days later) and another CSR told me it hadn't cleared yet saying it would clear on Wednesday.
I said "but today is Wednesday!"
He then told me today was Tuesday.
I said "but today is Wednesday!"
He said "No sir, today is Tuesday"
I then checked the date on Sky TV, checked the time difference and it was still Wednesday so I asked to speak to a supervisor. He then went off line for a few minutes, came back and hung up!
This was after waiting in a queue for god knows how long.
GRRRrrrr!
Thanks Abbey National - great service.
Posted by govigov
well, i work in a call centre. and my office is the place that supports tiscali.co.uk and BT yahoo ! apart from aol UK and National Rail Enquires.
and i must say it is very good to read these comments.
Posted by leeboy13
i hate call centers, its very rare you get soemone who actual wants to help you.....
and indian ones.... a waste of time, it takes ages to sort anything out and ive been hung up on plenty of times.....
Posted by Danny_BFC
I really dont like these call centers. They cant understand you and you cant understand them.
Its worse for my old grandad and gran. they cant understand anything said from these call centers and always get something they dont want etc.
All the UK companies who use forein call centers must haave known it would be like this. I've just seen that direct line ad where there advertising UK only call centers. At the moment i think thats what most should be thinking about doing!
Posted by goldenface
I read and article a few months ago about companies doing a u-turn on outsourcing to India etc.
Natwest too has UK only call centres.
Posted by Oogamous
Just happened to glimpse through this thread.. Was reminded of a pretty funny short movie i had recently seen about indian call centres... I think you might find it funny too.. It's about 12 minutes long and can be found free here : http://www.callcentermovie.com
The end kind of puts things into perspective.. Great short film...
Cheers
Oog.
(edit: corrected the link)
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[ This Message was edited by: Oogamous on 2007-01-11 16:24 ]
Posted by asfaq
intersting read this.. i work in an indian call centre and i can definately tell u (from personal experience) that when u call in askin for help, its best to have a positive and receptive attitude.. it sucks to be on the other end of the line when all you get to listen to is rants and pissed off morons who cant plug 2 wires in properly. all said and done.. i've helped quite a few ppl who have asked for help politely and patiently and to the others who 'thought' they were right all the time.. i couldnt care less..
Posted by JaayDon
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Dont get people wrong here.
Were not saying that the call centres are a bad thing at all. It just proves a challenge from time to time with language barrier's.
Posted by whizkidd
The only problem is the accent... nothing else..apart from say badly trained staff maybe..
Posted by asfaq
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Nah.. dont worry mate, sorry if my last post sounded all dissed but yeah some call centers dont invest appropriately in training which results in badly trained ppl.
Posted by jepherberich
well does anyone here know there are actually call centers in the philippines? sprint/verizon/cingular/AT&T outsources to PH
Posted by Residentevil
Well Dell computers had to pull the plug on a call center in India, because consumers were complaining too much about peeps who did not really speak english very well.
Posted by JK
So if you in England, your calls get routed to India?
Doubt we can do that, we have 11 official languages
Posted by shaliron
Well I find that they give very little relevant help compared to the ones in the country and the accent is annoying. But it's even more annoying when they attempt to replicate the Aussie accent. I blame the company more than the actual telemarketers.
"Hey mate! It's Bruce talking. How's the sheilas?"