Posted by xboxman
Sorry if this has already been posted but i searched for some time.
Just had my bill come today and on it for every non orange text i have send and had a delivery report for i have been charged 0.009p plus VAT. Each one reads SMS Delivery Receipt Text 0.009. What is this all about is this another way to screw over contact customers or is everyone encluding PAYG being charged the same?
Anyboy Know?
Posted by leeboy13
someone else mentuioned this to me also.... but mine aint changed... if it did id tell them to stick their contract !
Posted by BobaFett
now thats silly, if its true...
Posted by jcwhite_uk
That is really rubbish. Orange seem to be getting more expensive and their customer support is getting worse.
This message was posted from a K800i
Posted by darrengf
There are quite a few threads regarding this, I know i started some of them lol. But i was told that i was going on about the delivery report too much. But as Orange dont tell you about them, there is nothing in the t and c's, there is no mention on the internet so im not sure how orange is getting away with it.
However here goes:
If you are on an Orange Animal Tarriff that you will be charged 1p for the delivery report, If you are on a older type of tarriff then you wont be until you renew the contract.
PAYG Will also start to have to pay for there delivery reports shortly and Orange customer care now closes at 10pm (Thats if you can get through any way)
Orange billing is based in India.
Orange Cinema Text tickets used to be free are no 35p.
I hope the above helps.
If you need any more info then please ask.
The future is not looking so bright any more[ This Message was edited by: darrengf on 2006-12-14 13:03 ]
Posted by xboxman
Just thought i would let you all see it you dont get charged for orange to orange but do for cross network ones
Posted by amanno1
This may help.If you`ve got delivery reports turned on,turn them off.When you write a text,write rct then write your message straight after the t.
Posted by darrengf
@xboxman
You may or may no get charged for the Orange ones. (They are having issues with the billing system) I do know that you shluld be charged.
People have reported that placing RCT doesnt always work (It doesnt on mine) its very hit and miss. Also you are still charged, Orange have though of that one already, sorry.
Posted by xboxman
Having the reports off is ok but as far as im aware rct is the same thing and it will still be charged if im wrong i will hold my hands up but im sure im correct.
Anybody?
Posted by darrengf
Just beat you to it xboxman.
If you need to know any more let me know i will gladly help out in any way
Posted by xboxman
Thanks mate rang orange a few mins ago and the nice lady on the other end said that i should have been informed on my last bill but i didnt so she offered to refund it this month as a sorry.
Posted by darrengf
Thats nice of her.
Bless, they forgot to tell all the other 16mil customers too.
Posted by xboxman
Oooooops
Posted by himlims_nl
try starting a sms with "*0#" followed by a space and rest of the message, you'll receive an alternate sms report
Posted by xboxman
Aint that also the same as the rct code aswell?
Correct me if im wrong but wasnt that code only for a certain network?
Posted by amanno1
*0# works only o2.rct works for me on orange and i aint being charged
Posted by darrengf
@amanno1 Watch your bills.
I know that Orange have started to add certain things on.
Posted by amanno1
Just got my bill and no charge.
Posted by pachy
I have also introduced a new policy, when i have to phone customer inquiries for a charge they didnt warn me about, or a mistake in the billing, i make a note of it & how long it took me, i will then bill them quarterly for my time @ the national minimum hourly wage rate, explaining that i will happily remove the charges for the first period of my billing if they were not aware of my new policy, but charges will apply if it happens in the future.
....then wait a few minutes for my service to be cut off
Posted by darrengf
It does mention some where in the t and c's that orange can do what they want.
I got a not on my invoice saying as of now i will be charged £1.50 for itemised billing.
I rang up and spoke to a supervisor I explained to them that I didnt sign the contract having to pay for billing and im not paying, it was in breach of the consumer act blah blah blah, Any way they removed the charge and i still get itemised billing, When my contract is up im of to 02.
I have a 2nd contract and can honestly say that customer care at 02 is 100% better than orange. They didnt used to be but they are now.
And when you ring them, it says Welcome to o2 UK call center !!
Posted by fatreg
thats cuz o2 are called O2-UK
not as rosy as it seems...
fatreg
Posted by david1975
Im thinking of going to o2 orange have been so crap lately i have had so many problems with texts the biggest being it usually takes four hours to send a text
This message was posted from a T610
Posted by darrengf
@fatreg Like your style
However 02 used to be in India and it was still called o2-uk on the screen!!
Well you could say for Orange.
Orange-India (Well for Billing and any over shoot in customers waiting)
@david1975
I it just recenlty regarding the SMS problem and is it to one paticular network?
Do people have the same problem sending them to you.
I know there is another person on here saying the same?
[ This Message was edited by: darrengf on 2006-12-17 01:46 ]