Posted by garlic_bread
hi i brought a samsung mp3 player 2 days ago and i really can not get on with it .do i have any rights to take this back?i brought it from currys????
hope i can do something
Posted by haynesycop
Yeah take it back and get a refund! Aslong as you have the recipet, all items and packaging your fine.
Posted by garlic_bread
so they have to take it back?even tho been used. and it was a present i brought. i paid for 3 years insurace i will not get a refund on that tho will i? not bothered about that as lng as i get a refund on the item
Posted by Xugaa
How much extra was the insurance?
And yeah, what haynesycop said...
As long as you have all the packaging and manuals etc, everything that came with it, and of course the reciept there should be no problem. I'm not sure they are by law required to take it back if it is not faulty, but as part of a customer satisfaction thing and a change of mind policy most places will, ecspecially large national stores such as Curry's.
Posted by garlic_bread
was £10 for the insurance. well i hope i can only £70 but its £70 i would rather have in my pocket
Posted by Xugaa
Yeah of course lol.
Well £10 isn't a lot, but still remember to ask just in case.
Posted by haynesycop
By law you are entitled to a 14 day money back guarantee. There is absolutely nothing to worry about. It has only been 2 days.
Posted by jcwhite_uk
I thought that the 14 day rule was only for distant purchases (ie mail order / internet).
Posted by garlic_bread
ok hope they do. not very good at taing stuff back i cant arguee lol
Posted by jcwhite_uk
If you buy anything from a shop, catalogue or even the internet and there's something wrong with it, then you've got a right to do something about it. But this doesn't apply to changing your mind when you've decided you really shouldn't have bought a mini disc player when your rent is due any day now.
What does the law say?
One of the most important laws governing your rights as a consumer is the Sale of Goods Act 1979. Like many laws it has evolved to keep up with changes in society so the Act now includes the 'amendments' the Sale and Supply of Goods Act 1994 and the Sale of Goods (Amendment) Act 1995.
This is a wide-ranging piece of legislation that applies to both new and second-hand goods.
It protects consumers by ensuring that:
Goods are of 'satisfactory quality' - products must last a reasonable time and be free of defects
Goods are 'as described' - a trader or advertisement must honestly describe the product. If, for example, you buy a CD that turns out to be counterfeit then you have a case against the trader that sold it.
Fit for purpose - products must do what the supplier says they do.
If you buy something that doesn't meet any of the conditions stated above, it's your right to demand your money back from the trader (the person/shop who bought it from), not the manufacturer, wholesaler or importer.
Traders also have a duty to supply products that are safe. If they knowingly supply unsafe goods they are committing an offence. If you buy an unsafe product, contact your local Trading Standards Office who will investigate the matter and prosecute the trader if necessary.
If the faulty goods cause injury to yourself or damage to your property of more than £275, you may be able to claim against the manufacturer or importer under 'product liability' rules set out in the Consumer Protection Act 1987.
Just as importantly, you have no grounds for complaint under these terms if you:
Were told about the fault when buying the product
Inspected the product and should have noticed the fault
Damaged the product yourself
Bought the product by mistake
Have changed your mind
Services, such as those provided by tradesmen and professionals, are covered by the Supply of Goods and Services Act 1982. Service providers have a 'duty of care' to those they work for and work carried out must be 'to a reasonable standard at a reasonable cost.'
If you feel you've been overcharged you have a right to pay what you think is a 'reasonable price' (what you would expect anybody else to do the job for), although you may be sued for the full cost by the provider.
_________________
T39m x5, R310s x3, R320s x 2, R520m x2, R250s, T28s, R380 world, SH888, I888 World, T65, T68m x2, T68i x2, K800i.
My Website
My Ebay Items
[ This Message was edited by: jcwhite_uk on 2006-11-15 20:18 ]
Posted by haynesycop
Well i have taken loads of things back when i have changed my mind sometimes up to a week after and had no problem. Electronics and clothes etc etc.
Posted by jcwhite_uk
Most retailers will let you, normally only if the item is unused as they have to sell it on again, but it is upto them if they do or not.
Posted by garlic_bread
hummmmm well going to try anyway have no bills to pay.was a present for some one and its not very good.
Posted by *Jojo*
@jc - Nice info mate ! Though at my end, you can change item within a week . . . as long as it's the SAME price or will go for an upgrade . . . they shops will not make refunds . . . specially if the initial BUY has NO defects at all
!
Posted by Red_Rach
As long as the item is returned within 7 days and its in re-stockable condition they will most likley take it back, but if its not faulty then they dont have to.
Posted by garlic_bread
they took it back but only because i was a regular customer they wouldnt normaly do it. but im happy
Posted by *Jojo*
| Quote: |
|
Yeah, I have to agree with that, especially if you are a regular customer . . . or you have relatives/friends/love-ones working in that establishment . . . you get some SPECIAL treatment compared with the others . . .
Posted by faultymonkey
businesses are not actually leagally obliged to give refunds, they do it as a sort of extra to look good and the like.
if you bought it on credit you can take any item back before 2 days and they ARE legally obliged to give a refund
we love the law!