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NOKIA cheated me. Help!


Click to view updated thread with images




Posted by AlanDS
Hello Friends,

I'm in a big problem. So I want some valuable suggestions from u.

I bought a Nokia N70 on 19th May 2006. It worked well till 17th July. But on 18th, I got a error where it was showing signal on screen but while calling, it was displaying "No network Coverage". So I visited Service Centre of Nokia and they did a firmware update. But on next day, phone started to give me same error and gradually signal disappeared completely. So I visited the service centre again and they said that the phone should be sent to Bangalore bcoz it has a Hardware error. So they sent that phone to Bangalore on 22nd July. I waited for 22 days, but no replies from them. So I started to write mails to "ASK NOKIA" section. After writing too many mails, they agreed to swap(replace) my handset.

After waiting for 47 days, I finally got that handset on 8th Sep(friday). It worked well for 5 hours. But after that it showed that same old error! No signal on screen.

So I feel that my handset wasn't replaced. Nokia cheated me by flashing the mobile to change it's IMEI and changing the external covers.

So what are the steps that I can take against nokia for their cheating? I'm very new to these matters. So I don't understand what to do. If I simply submit my handset to service center, they will again make to wait for 45 days and return me that same old set which has errors. So I want to take some legal actions against NOKIA under Consumer Acts . Your valuable suggestions will help me a lot to proceed and get success.

Thanks in Advance......

Alan


Posted by *Jojo*
@alan - First, go back to the place where you got your unit and ASK them for the last time if they will replace the 2nd issued 'defective' handset, if you got a negative response better bring the issue to your place's Department of Trade and Commerce office . . . ask how can they help you with it . . . Good Luck !

Posted by energetic
Typical NOKIA service...

Posted by slimshady
Alan u can go to the showroom once again...be a patient listener ..if they are not coperating threaten them u wil file case..u can do it with the help of oraganizations that help customers...i think our govt has one i dont know theire name...ne way all da best...

.............and more over my frnds N70 has mem card read error its not taking any mem cards..my other frnds N70 has camera problem its shutter is malfunctioning and even if we open the shutter the camera is not turning on....N70 is losing the battle ....

_________________
Shady!!

[ This Message was edited by: slimshady on 2006-09-10 14:50 ]

Posted by drgopoos
i too made a foolish decision of getting a nokia handset , 6708 and am mad at them as they had already replaced me the handset once and now the second one has hung and they are taking more than 3 weeks to sort the things out....

meanwhile i made a search in google and found that some had given defective handsets twice by nokia and the person filed a case against nokia and the shop from where the purchase was made.....
the case was given a verdict in favour of the customer and compensation was also given... this is the link to the news report

http://cities.expressindia.com/fullstory.php?newsid=199025

i will wait for a few more days and then going to file a case ......

we are customers and we have rights......



Posted by antz88c
check my post here:
http://www.esato.com/board/viewtopic.php?topic=108358&start=4920

my n70 was also 'tampered' according to Nokia Philippines to think i bought it as brand new at Nokia Professional.

It was fixed after 2 days, no charge since it still under warranty and they told me that the phone is not tampered.

[ This Message was edited by: antz88c on 2006-09-10 15:38 ]

Posted by niranjan007
@alan typicab nokia service. My 6670's internal memory was corrupted and failed to even start up. I suggested them to flash it. They returned it saying its been flashed, but it wasnt, although it was working properly. By the time i reached home from the care center, the phone was dead again. I returned it again and they returned inturn have it back to me, but it died shortly again.
Then they finally flashed it, and it managed to work an entire month befor dying. I got a replacement there after, but after a loooong wait.
My point: nokia is a slow learner, i'm telling them the problem was software related, and they are making notes of "scratches on screen" and "non original panels".
And its lucky we got gsm phones. If it's cdma, nokia will send it to chennai for repairs
as for the last punch, the care center proudly displayed a banner claiming some 8.5 million customers served at that particular place alone. They probably fail to realise that it reflects their bad quality control

Posted by mamtaj
Ok , u sud file a case in consumer 4 for this , u will get justified

Posted by *Jojo*
Quote:

On 2006-09-10 15:59:23, drgopoos wrote:
i too made a foolish decision of getting a nokia handset , 6708 and am mad at them as they had already replaced me the handset once and now the second one has hung and they are taking more than 3 weeks to sort the things out....

meanwhile i made a search in google and found that some had given defective handsets twice by nokia and the person filed a case against nokia and the shop from where the purchase was made.....
the case was given a verdict in favour of the customer and compensation was also given... this is the link to the news report

http://cities.expressindia.com/fullstory.php?newsid=199025

i will wait for a few more days and then going to file a case ......

we are customers and we have rights......





@drg - Just wanna ask you mate . . . what's wrong with this unit - Nokia 6708 I was planning in getting me one because of it's 'touch-screen' type fone feature . . . o keypads though thanks!

Posted by dheeraj1
hi i faced the same problem with my lg mobile i took it to service center. instead of fixing the problem they broken its lcd display and they refuced to replace the lcd screen than i contacted the customer head of mumbai and he assured me that after the approval from lg head office they will replace the lcd screen. and later lg approved the replacement of lcd screen but the service center ppl refuced to replace the display by saying they didn't received such approval and they asked me to pay Rs1800. than i later contacted the lg customer head again and he gave the warning to service center and later service center ppl replaced the lcd screen.

these days all the service centers r in contract so they always try to make money by fooling customer. my suggestion is go to the customer office of nokia inform them about the the problem. I am sure they will sourt it out.



Posted by dheeraj1
and if that dosn't help than file the case against nokia in consumer court.
it will cost only Rs 50 !


Posted by freworld4u
@ alan
yaar i hav more bad experience than urs when my n6600 developed bluetooth (unable to perform operation--error) problem,, just after 2mths of buying it!!
thats a so long story of 3 mths!!

care centres just hang u up instead of SO CALLED NOKIA CARE!!!!

i got my set back for 1st time after 40 days ,after so called trip from chandigarh ,,with same error and in so scracthed form that i had a fight wid 1 cc person and blasted him off!!

then i met the head of cc and he said he will get the set repaired in 5 days and i got the set workin!!!

and u know what those rascals hav changed my original screen with some duplicate 1 and that 2 havin dead pixels!!!!
and again gav it back and again it came after 20 dyas in same condition!!
suppose in those days they didnt find ane sidha sadha banda havin 600 wit which they can swap that duplicate screen!!!

somebdy told me that durin those days ,,for abt 5 days ,,the nokia service head is at my plaece for some meetings!!

i took 1 high profile relative(a tedha person) and just geared up to fire that person manually at the meetin place!!!!
u met him ,, and he was just sir ,,sir!!!!
he told the cc head,,present at that place only,, that it shouldl be alright in 5 days!!!but what the f***,, that cc head didnt repared and said it has been again sent 2 chandigarh!!!

what the f***!!!my dad just called that service head and just fired him for about 15 min on phonE!!! and than he connected the cc head in a conference call in which it was decided that cc head will give me a new set but unboxed not te whole new!!!

in this whole process i got 3 new imei phones

in between this i wrote the whole dram to nokia online complaint centre!! and i got abount 5 calls in about 10 dyas time and again askin for the whlole thing!!!
and again

WHAT THE F**K,,, THE DAY ON WHICH I GOT THAT WORKING CELL
(THAT WAS NOT TOTALLY NEW !!JUST IN THE SAME CONDITION IN WHICH INITAILLY I SUBMITTED MY CELL,,thank god for that only))
NOKIA CARE FROM BANGLORE CALLED ME UP THAT WHEN U WILL B ABLE 2 TAKE UR NEW CELL FROM CARE CENTER AT MY PLACE!!

I WAS SO FED UP WID SO MUCH VISITS TO THAT BLUDY CC CENTER THAT I TOLD THE PERSON ON PHONE THAT I GOT 1 WORKIN SET NOW!!
SO SHE SAID OK THEN AS U HAV ALREDY SOLVED THE PROBLEM SO NO NEDD TO FURTHER GO TO THE CENTER!!!!


THIS IS THE CONDITION OF NOKIA--THE COMPANY WHICH ONLY MAKES CELL PHONES NAD HAS THE HIGHEST TURNOVER AS FAR FAR MOBILE SELLING IS CONCERNED!!!
THEY HAV SO MUCH MONEY THAT THEY DON CARE ABOUT NOW!!!


SOMETIMES THINK,, NOKIA HAS LARGEST NO OF THESE SERVICE CENTERS!! AND THIS IS THE F**KIN CONDITION!!
WHAT WILL BE THE CASE OF OTHERS LIKE MOTOROLA, SONY??????
AND WHAT OFF SPICE,HAIER ETC!! NOT HEARD OFF ANY SERVICE CENTER ANE WHERE IN THE COUNTRY YET!!!



_________________
MONEY is the cause of everything Bad in this world ! ! ! ------
So, JOIN ME TO MAKE EVRYTHIN FREE IN THIS WORLD ! ! !

[ This Message was edited by: freworld4u on 2006-09-11 06:24 ]

[ This Message was edited by: freworld4u on 2006-09-11 06:55 ]

Posted by freworld4u
@ alan
so my dear frend he only way now i hav found is the hard hand!!!

i m online today until 3 pm on yahoo !! i will tell u the whole procedure!!!

come online !!!!1


Posted by strizlow800
Seems like NOKIA has more customers than they need to have. Asking me, I would tell that NOKIA have to have ZERO customers. They're very bad. The case with your N70 seems like this: NOKIA and its protection of users. Shame. I've expected ANYTHING from them except this.

Losers.

LONG LIVE SE

Posted by slimshady
dudes till this day am using Finnish made nokias..thanks to my b in law and sis who is sending me these sets...i feel that Indian made and china made nokias are prone to more probs ...finnish made sets are good compared to others....many of my frnds hav probs with Indian and chinese made sets purchased from India ...pls go for finnish made sets .....if u can ..

Posted by stayback
Quote:

On 2006-09-10 14:17:28, slimshady wrote:
Alan u can go to the showroom once again...be a patient listener ..if they are not coperating threaten them u wil file case..u can do it with the help of oraganizations that help customers...i think our govt has one i dont know theire name...ne way all da best...

.............and more over my frnds N70 has mem card read error its not taking any mem cards..my other frnds N70 has camera problem its shutter is malfunctioning and even if we open the shutter the camera is not turning on....N70 is losing the battle ....

_________________
Shady!!

[ This Message was edited by: slimshady on 2006-09-10 14:50 ]



Dude, this is really very bad part of Nokia.

Am planning to buy a Nokia N70 or N72. Which is the best? Does N70 has lot of problems for all??? pls pls share ur exp to that i can decide a better phone soon & buy it

Posted by AlanDS
Thanks guys for the replies.

After sending many warning mails, atlast I got my handset back at today morning. Till now, its working fine. So I think I have to test it for 2 days to make sure that the problem is solved.

@stayback
N70 has memory card error(if u insert more than 1GB). Other than that, I don't think it is bad.


Click to view updated thread with images


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