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Be Careful of Authorised Service Centers


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Posted by aljochua
Hi there,

I thought I'd share my experience with two so called authorised service centers here in Manila. One in Glorieta 4 and the other in Rockwell.

Last month, I brought my k750 to have the joystick fixed. After a week they called me and said that i need to spend 10,000 to have the unit fixed since some other parts needed to be changed in order for the joystick to work. When I gave them the go signal the customer service was shocked by my decision and said it would be better to buy a new phone. I told him if oyu are able to make my phone 100% operational i'll give you the go signal. He then advises me that they don't have complete parts. FINE!!! I then brought the unit to Market Martket and in 3 hours time they were able to fix the unit. COST: 1,500.00 Been using the k750 for a month now and it's working just fine.

My sister brought her k750 to another Authorised Service Center in Rockwell, after a week they tell her that they can't repair it because of a board problem and that she has to replace the phone. I then offered to birng her unit to Market Market. Lo and Behold they were able to fix the unit. LCD Problem.

It's really disappointing to be dealing with these so called service centers when they're out to con you into buying a new phone.



Posted by JWBlue
what is the name of the service center? SEMICON?

Posted by joe_fox
whew..

who knows how much the OEM battery of P910i dito sa atin?
ung BST-15 1260mah li-polymer?

Posted by aljochua
Semicon and the one in Glorieta. Sony-Ericsson-Glorieta which is Actually MemoExpress

Posted by estongcold
hmmm MemoExpress sa Digital Exchange is Motorola di ba? Sony Ericsson is the one beside MemoEx

Posted by aljochua
Operated by the same outfit i think.

Posted by *Jojo*
Between Semicon and Memo Express, I prefer the style of the latter when 'fixing' damaged fones . . . they will have it repaired/replaced parts right on front of you, unlike at Semicon. Though when I had my T68i's housing and keypad replaced at Memo Express last June . . . the technician told me that the repairs will be DONE inside and this was advised to them by Management . . . as their former method of fixing celfones 'outside' LOOKED 'cheap' . . . so I declined, I asked the technician to have it replaced outside, so he did ! I told him that what I am paying for with the labor charge is that I can see my fone being repaired right in front of me . . . unlike at Semicon. Though most of the fones I brought at Semicon for repairs or even for plain change of covers did NOT encounter any problems . . .

As far as I know . . . all celfone repairs at Memo Express will be DONE . . . inside the techicians office from hereon . . . not the usual, in-front-of-the-customer style.

Posted by mjct6210
my friend have a similar experience at SE cyberzone sm north edsa. his k750i have a problem with its joystick. nung kinukuha na niya sinisingil din siya for the memorystick part na working naman when he left his phone. my friend insisted na joystick lang ang problem nung fone nya so after having an argument with the se staff, di niya talaga binayaran ung part na un. is there a way for us to contact sony ericsson para ma report din mga authorized service centers na walang kwenta ang service?

Posted by 619
these employees of these authorized service center doesnt really want to diagnose your phone ESPECIALLY NON WARRANTIED units.. they test once and if it doesnt work, they'll say it's board problem, lucky you if your phone is warrantied, they try to diagnose, try to fix... if deemed unrepairable, they will replace it.

but when your phone has no warranty... simple battery charge problem they'll say its board defect.....

unlike the tiangge style... they try to fix your phone.. thats how they earn... authorized centers employees - they repair or didnt repair, service or no service they still get their salary..

btw, all the telecom shops in glorietta (nokia, se (moa, sm north), moto, Benq-s) are owned and operated by Memo express. the SE shop in greenbelt 1 is owned by globotel.

so i suggest you buy units from authorized distributors (units has importers' sticker - semicon, haldane, brightpoint for SE phones and NTC sticker) for peace of mind


Posted by aljochua
I think SE will just turn a bind eye regarding this. I've written them twice but got no relpy. Too bad for us users huh

Posted by c_h_a_r_m
wat repair shop in market2 you had your k700 fixed? just one of shops in tiangee?

Posted by aljochua
yup just on the those small shops in the tiangge

Posted by rockygali
@aljochua

got tha same prob when i bought my K750 last year... brought it to G4 SE shop, and they said it was a board problem, tho what i did was just try to update the phone via SEUS, eventually the update turned sour as it didnt update the camdriver. so it was rendered unusable.

i guess its operational procedure to say that BOARD PROBLEM exists on NON-WARRANTIED units... silly.. i guess those tiangge shops are more reliable for non warrantied units. tho some tiangge shops might get/replace some parts from your phone. its a good thing that theyll fix it right infront of you, so you can monitor whats goin on while they fix it.

and surely 619 is right. SE staff at G4 and others earn by just coming into the office and do sum shite. while those small shops earn by fixing real phone problems.

thats why it makes me think... i should learn cellphone repair myself..

Posted by vrl29
Another complain here... I bought my S700 @ the SE shop in Glorietta 3 (Digital Exchange) last year. I asked them to fix the problem in my phone wherein the bluetooth sometimes switches off automatically while in use. They weren't able to fix it, and worse, my phone lost its ability to take pictures silently! I asked them to undo what they did, but they said 'we only upgrade each phone's firmware based on what is stored on our server'.

@619: Is MemoExpress also an authorized distributer?

[ This Message was edited by: vrl29 on 2006-10-03 05:35 ]

Posted by Jowi
what's the name of the shop in market market?

Posted by 619
vrl...

standard procedure is they flash your phone, whatever your phone's problem, theyll flash it first...

.... flashing.. if they flash your phone and the flash file is from SEUS (of course, authorize center get their files from authorized source), definitely youll get shutter sound.. to disable shutter sound, www.davinciteam.com

then they'll check for hardware... if its warrantied, they'll try to replace the parts, for free.... if they cant repair it, they'll request from SE ph for replacement...


memo express.. yes and.. depends... they get their stocks from where i get my warrantied phones too... either brightpoint, semicon or haldane... im not sure if they are still selling non-warrantied phone until now.

Posted by vrl29
i see, so that's how they process our warrantied phones. thanks for sharing that info. however, the reason i'm complaining is because my phone can disable the shutter sound of the camera before i sent it to them for reflash because of the bluetooth bug. parang nadagdagan pa ung problema ko kasi hindi na nga nila naayos ung bluetooth, na-disable pa ung pag-silent ng camera shutter sound. this may sound too shallow, but the ability to disable the shutter sound of the camera was one of the main reasons i bought my 'overpriced' phone from them... do i even have to resort to other means of flashing my phone like davinci or totalmultiserver to restore a feature that my phone once had?

_________________

SE T68i (Feb2004-May2004)
SE T610 (Sep2004-Jun2005)
SE K700i (Jun2005-Sep2005)
SE S700i (Sep2005-Present)


[ This Message was edited by: vrl29 on 2006-10-04 01:29 ]

Posted by eeiba
Bump!

Any of you guys know how much thecamera flex cable is for the k750 at these shops? Memo Express or @ semicon?


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