Posted by slayerule
Absolutely useless, i want to upgrade to K800 and on their website its status has changed from coming soon to out of stock, so i rang up to see what was happening. they told me its not available yet. as soon as it is im going to say i want to cancel my contract and get a better one cos their service is appauling
Posted by goldenface
Ring up again and I bet you get a different answer.
Have you not tried CPW?
Posted by amawanqa
Don't let the Orange contracts call centre leave you feeling asif you're stranded for 'Seasons in the Abyss' (lol sorry, couldn't help that when I saw your username..
).
Phone them again, have a War Ensemble (
) going and threaten to leave/ ask for your PAC number, and see if you have a different response...[ This Message was edited by: amawanqa on 2006-07-06 12:42 ]
Posted by hairytea
Slightly off the subject here.....But F*** yer Orange are useless.
I had Orange on contract 6 years ago and i thought they were brilliant. I left and took my number to Vodafone for some strange reason I can't remember now. This year i returned to Orange...BIG mistaka to maka... But back in the day, Orange was the absolute best network by far at one point.......
• Customer service was great and always happy to help (! Now in India WTF!)
• Coverage was brilliant (Now sketchy and keep picking up French network over Orange (I live near the coast about 26 miles from France???)
• The more calls I made the more points I built up and got free gifts in exchange for these points. (Can’t remember what it was called but if I remember rightly I had to text something like balance to 402 or something and it told me for free how many points I had (this service doesn’t exist now??))
• Once a month they sent me a booklet showing what new gifts were added that I can exchange my points for.
• My minutes rolled over unlimited months as did my text messages. (now roll over one month only)
C'mon Orange what happened?
You really do suck now...really, reeally suck.
When i phone you for advise i get a frickin Indian who can never understand a word i am saying and telling me my English is bad and to stop using slang..WTF...MY language, English network WTF are you to tell me how to speak the Queens tongue?.......W***ers!
[ This Message was edited by: hairytea on 2006-07-06 13:38 ]
Posted by Residentevil
Keep complaining about the CS.
Here in the US computer maker DELL moved it's customer service call center to India. People complained a lot and Dell had to close the CS center in India and reopen it in the US. Just had to throw that in.
Posted by hairytea
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There are quite a few UK companies doing the same at present.
it was on the radio the other day....sooooo many complaints so they did the same...brought them back to the UK...WHERE THEY SHOULD BE.
I have absolutely nothing against the Indians and Pakistani's whatsoever infact some of my best friends are Indian and Pakistani, but when it comes to setting up a call centre in thier country where the majority of them speak very bad English and can't understand English people...well it is a bit of a problem to say the least.
Posted by goldenface
I just had a funny experience with them.
I emailed them on Tuesday morning asking if they sold 3G PAYG sims. I didn't get a response straight away so I went to the Orange shop and they sold me one for £5.
Lo and behold I have just received and email from them stating, rather bluntly:
Thank you for your recent mail. In response we do not sell 3G sims.
Kind Regards
Angela
So, I replied to Angela that I was conducting a survey for an online magazine on how the inconsistent levels of customer support from operators can leave customers confused and bewildered! and that 3G sims can, surprisingly enough, be purchased from your Orange shops!
Told her her response was duly noted and thanked her for her time.
[ This Message was edited by: goldenface on 2006-07-07 15:26 ]
Posted by JiggyJaggy
Im sure every network has levels of inconsistency. ps Orange now have the K800i
Posted by whentheleveebreaks
Does any know if they've butchered it with their firmware?
Posted by goldenface
Probably.
The K800i was coming soon and then all of a sudden it went 'Out of Stock'
Posted by haynesycop
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Ah ha ha! Nice one wonder what kind of response you will get back if any at all.
Posted by goldenface
@Miss C
She probably knows I'm pulling her leg anyway
Posted by slayerule
grrrr it just gets on better. i know they've got it but wont give it to me! im going to threaten to leave on monday if i dont hear anything
Posted by fatreg
even me has noticed slacks in oranges repuatation..
its not good...
something needs to be dont sharpish.
@ hairytea your on about equity points. they went out donkeys years ago...
fatreg
Posted by The Lostprophet
well they just sent me a cheque for 70quid...and i left them three months ago....thought my last few bills where a bit wrong
still think they have gone down hill in the last 6months, they didint give a crap that i was leaving....i spend almost 200quid a month on my contract...nice to know that my money wasnt wanted.
_________________
Phones - W900i W800i, S700i, 8800, n70 6680, v3 black, 8850, k700i + lots of other stuff that sits in a draw alday long
Refs - HERE
[ This Message was edited by: The Lostprophet on 2006-07-07 20:20 ]
Posted by JiggyJaggy
I just got mine on orange. There is small logo on front of the phone. Orange icons but no horrible orange bar down the side.
Posted by hairytea
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Posted by dotsis
Couldn't agree more.Orange cc was wonderful back in the days of the nk402 and 3210.Now it's utterly shit.I'm constantly phoning them and being held in a 5 to 10 min queue.When someone eventually answers, they are often incompetent and of ethnic origin.
Posted by slayerule
highly amusing the phone has now been released on orange but only to those who want to take out a new contract. this is only online so i dont know if i ring up and have a go i might get it, or go into a shop which is what im tempted to do!
Posted by darrengf
I do agree that Orange seem to havelost the lack of customer care recently. More and more people are complaining, but i dont think they are complaining to them.
If you dont write and complain they wont do a damm thing about it.
Regarding the India Call center. Only the Billing services are there and Orange are told that they dont have many complaints about them and they are doing a gr8 job. Again people moan on here and phones but dont write to them.
Orange have listened regarding the icons down the side of the phone. If the phone accepts them then they will put them on and there will be a setting to allow to turn them of in the phone. if the phone cant have the setting then orange wont put them on. ** Lots and Lots of people wrote and complained and they did listen. Ok the icons are different but its a start.
Regarding Orange changing it to out of stock was a mistake i beleive.
However one thing that i noticed
onestopphoneshop was advertising the Orange K800 in for a couple of weeks before Orange was selling them.
I did rng them and they did say that yes the phones are in stock and with Orange Branding.
I can tell you tho that O2 CPW cust care is worse the Orange.
I have been trying to obtain a credit for the charges on my GPRS, I had 5mb free for the first month and 02CPW say i dont. The letter i got must be for some one else or im mistaken. Ive sent them the letter they sent and no waiting.
What crap. Really p***d with them.
P.S I have k800i on 02 (Generic) on a £20 contract, phone was free (www.onestopphoneshop.co.uk) but use my Orange 3g sim card in it.
Its gr8 and i can send mms upto 300kb with out any probs.
thats nearly 30 sec mms vidoe clip. Gr8
Posted by slayerule
rang up today to finally get my upgrade, laughed in their faces down the phone when they said it was going to cost £50 to upgrade. they said would i like to speak to someone who might be able to get it for me for free to which i said 'Yes' 30seconds later i have a free phone winging its way to me
Posted by Frubin
Hummm ... i think Orange customers service/calling centres may be based in India alright.
I'm on contact and i phoned customer service to check if my my phone is set up for international roaming which it was not. I was on hold for 25 mins before they answered :-| The first customer service operator had a English accent and he set up the roaming service, included a "Try before you by" £5 worth of free calls and texts abroad from the UK and added my request for the Travel bundles - 75 texts for £15 on my account. He informed me that i should recieve a sim update(s) to confirm that it has been set up and do is read the message, delete it then switch the phone off then on to complete the update.
5 hours later i still did not recieved any :-@ So i phoned customer service again to find out what's going on which took around 15 mins before they answered. I had a woman with an Indian accent answer my call. I explained the suitation and she said she needs to check if my phone is compatable to work outside the UK. I have a W800i and i already knew it would work in Denmark (i already checked the Orange website and it being a tri-band) before she told me >-| Anyway, she told me to switch off my phone, leave the battery out few seconds then put the battery back and i should get the update. Emmm, no sim update(s) recieved! :-@
I heard another in the background another customer service operator answer also with a Indian accent.
Gonna leave my phone on to see if i receive any sim updates overnight, if not then back on the phone to customer service again :-|
So it seems they may be still based here in the UK as well as India. But could it be maybe after a certain time or on high call volume do customers get converted to India's call centers?
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[ This Message was edited by: Frubin on 2006-07-13 23:13 ]
Posted by SCORPIONKING1982
Or they could be Indian but living and working in the uk.
Posted by drhunter
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Sound like my experience, although I didn't spend anywhere near that amount.
Last year I called to say I was thinking of upgrading but that O2 had offered me a better deal. Instead of the expected, "let's see what we can do," the reply was "certainly Mr H, your account will be cancelled on the 15th of this month. Anything else I can help you with?!"
O2 were more than happy to have my money
Posted by apolloa
I've been offered a free upgrade to the K800I next month when my contract ends, I was told today. Hopefully these new Orange tariffs will be out by then as I'll change my contract as well.
I have to say though that I have never had a problem with the Orange CS. They are usually helpful and I can understand what they are saying. Perhaps I'm just lucky?
Posted by fatreg
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defo not the case...
2 call centres in India and however many there were still in the UK...
its the dealers that usually get the Indians....
fatreg
Posted by Frubin
@ SCORPIONKING1982: Hummm ... but isn't stange to hear another person with an indian accent in the background with that operator?
@ fatreg: Ok, so the Orange call centre is mainly in the UK but there is a couple in India? But why convert us to there rather then use the UK beased ones
By the way, i did finally recieve the Sim update in the night!
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[ This Message was edited by: Frubin on 2006-07-15 07:02 ]
Posted by whentheleveebreaks
Ive had a mix of call centres i think. One of my calls was an inian chap, thats was quite possibly the most stupid person ive ever spoken to. Orange cocked up and added a load of bundles (which totalled about £50) so i phoned them up and said that i was going to pay, he offered me £5 of international calls FFS. What am i going to do with that!!!!! Idiot. He wouldnt do anything about my over charging. Eventually i waited till i spoke to someone that was English and they sorted it out no problems. These Indian call cerners f**k me right off, they are useless. Rant over
Posted by FuricTrax
@apolloa
What are these new Orange tariffs?
Posted by slayerule
im still waiting for my K800i to work. i rang them at 9o clock this morning to register my new 3G sim and i was told it would get done between 12 and 2 this afternoon. its not 6.30 and my phone is still not being used! my original sim card is still working with my W800i and i cant use my K800i.
on a plus note they are sending me an M2 card as their manual says that they were meant to supply it with the phone
Posted by apolloa
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Over on the What Mobile magazine forums, there are Orange workers and industry workers saying there'll be new Orange plans next month. Mabye just the current ones changed a bit or added to. No ones impressed with the stupid animals and apparently the woman who came up with the idea is leaving Orange!!
By the sounds of it, the BEST tariffs are the T-Mobile ones and all the other operators are jealous of it, which no one is going to sell cause T-Mobile cut the sales commission by 25%. But they don't offer much 3G coverage grrrrrrr.
Did you know The Link is going to be sold off as well? Mabye some bargains to be had?
Posted by awave
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lol - lucky mate! - from what i've heard it says that you can buy one from such and such a place
- me bets its a 512mb one - because they're giving them away with o2 contract @ phones4u
-|- awave
Posted by fatreg
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thats old old old news...
O2 had the pleasure of buying the link...
fatreg
Posted by apolloa
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Yeah, it's a shame as it's one less independant shop. I hope the new tariffs are true as I'm upgrading to a K800I and new tariff next month.
Posted by slayerule
well it got activated at 10.30 last night! its sooooooooooooo good!!!
now just got to wait for my M2 card
Posted by The Lostprophet
the sale of the link has still not been confirmed, thought id let you know that
never the less i am getting outta there quick just incase, as our reduduncy pay from 'o2' is going to be erm....crap...not even a months wages!
yes dealers seem to get the indian call centers...WHY MOVE CONNECTIONS TO INDIA!!ive had so many arguments with them, they can understand the simplest things...one guy took 4 attempts to spell my name...P H I L, not very hard! its a shame really, orange used to be my fave network but thats changed at the moment.