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Help needed: feedback on service delivery of your handset manufacturers


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Posted by asailor
Hi - This is Wilson G. Venancio. I am working on finishing my master’s studies in UST and my thesis is about “effects of customer support/service on mobile phone brand performance”. As such, I am looking for mobile phone users who have "primarily" done the following:

1. Contacted their mobile phone manufacturer's hotline
2. Visited their mobile phone service partners (service/repair center)
Secondarily:
3. Visited Smart or Globe dealers re sales inquiry on mobile phones

If you fit the profile, please help me complete the online survey by clicking this link:

http://www.surveymonkey.com/s.asp?u=837392307886

Note: Please click "Done" when you reach the last page. Please do not click "exit this survey" as it would disregard all your answers.

Lastly, I hope you can also help me by forwarding this link to those who qualify as my respondents.

If there are questions/clarifications, pls contact me at 09178871206 or 8499216 or feel free to email me at send_wilson_email@yahoo.com.au.

Thanks,
Wils



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