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Why do apple want to charge me to send me a mouse?

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Posted by fatreg
Im fed up of my mouse not scrolling when i tell it to.

so i phones apple care and firstly they tell me that they need my card details in case i dont send my mouse back fair enough i think. problem is i didnt have my mac to hand so couldnt give them the serial number.

so i get home phone them again and now they need my card details to charge me £32 to send me a new mouse??

WHAT is that all about?

fatreg


Posted by awave
hehe switch to a pc we have cheap mice! or find somewhere better to get your mouse!

awave

Posted by fatreg
i've two mice, one wireless and one normal. its the normal one that is broken...

ive swapped from PC, not going to swap back in a hurry...

fatreg

Posted by badgerhunter
best thing to do is go into an actual applestore and explain the problem.
the call centers for mobile phones are bad enough and i have had my fair share of problems with applecare people, but the people in store are best.
just remember your serial number and just say you have applecare
hope this helps

Posted by awave
yep that might work....can you only get the wired mice from apple direct then? or can you buy them from other retailers? yeh i know you have just switched from pc --> mac fatreg, it was a joke....erm....i might switch to intel mac someday....is the mouse for a mac ps/2? does a pc mouse work on it?!?!? - i think my wireless mouse said it worked on mac OS X panther when i bought it. not sure though, but is this a mac mouse with only 1 button?

awave

Posted by joebmc
Get a PC

Posted by fatreg
Quote:

On 2006-06-13 18:33:56, joebmc wrote:
Get a PC




i'd rather chop my balls off with a rusty bread knife...

fatreg

Posted by Luke-the-magic-man
did u send the old mouse back to them?

Posted by fatreg
not yet no, they said they would send me a new one then i send them my one back and if i dont send it to them thats when i get charged, but the 2nd dude i phoned said they wanted to chage me before they send it.....

fatreg

Posted by Luke-the-magic-man
yeh they do, although they give it back. Im in a similar situation, i did it on my dads card for a 70 quid keyboard, now how am I guna explain that lol

Posted by haynesycop
lol could you not just send yours first, when my macbook was faulty i had to send that first and then they confirmed the fault and sent me a new one.

Posted by Luke-the-magic-man
yeh thats dif thugh on things like this they send first

Posted by Glenny
well reading this, i wanna get a new computer, and i cant decide between a pc and mac, so reading the website, i cant across this:

5. No, you don’t have to buy new stuff.
Your printer, camera, keyboard, and mouse will work with a Mac


Posted by brownlad007
Quote:

On 2006-06-13 21:58:19, Glenny wrote:
well reading this, i wanna get a new computer, and i cant decide between a pc and mac, so reading the website, i cant across this:

5. No, you don’t have to buy new stuff.
Your printer, camera, keyboard, and mouse will work with a Mac





My keyboard didnt work on the mac, so i sold the mac

Posted by Luke-the-magic-man
@ glenny ur missing thw whole point

@bav thats because ur a fool lol

Posted by haynesycop
I second that, did you not look for the drivers or even get a mac keyboard there cheap enough to pick up off ebay you know.

Fatreg can you not go and swap it in an apple store at all? Would be alot easier and less hassle ringing apple costs a fortune, i was on over an hour when i rang up my grandad went mad!



Posted by brownlad007
wtf does any1 want a mac for. All your going to do is be looking for alternative programs all your life because their not compatible with mac. Also, a pc will allow u to do many more things than a mac. mac's r cac

Posted by haynesycop
What programs do you need to be able to use?

Posted by brownlad007
u want a list or something ?

Posted by haynesycop
Yes i do, fire away!

Posted by brownlad007
how about i take a screen print of my programs, then you can tell me an alternative for each one

Posted by haynesycop
Ok sure go on then.

Posted by solidsingh
loool, we gna be a here a long time

Posted by brownlad007
i would but i just cant b arsed, and surly ur not tthaattt sad 2 do it

Posted by haynesycop
Just as i thought.



Posted by brownlad007
hahah, ok i will do the screen print. lets see then


Posted by solidsingh


Posted by Jools
@fatreg:

Apple also asked me for my credit card details. It's just in case you decide to keep both the old one and the replacement.

They didn't charge me a penny!

Posted by fatreg
he wanted to charge me before they even sent the replacemnt one out..

hmmm mebbe ill just go back to using my wireless one.. hehe

fatreg

Posted by brownlad007


Posted by Luke-the-magic-man
fatreg sell me ur mighty mouse, pretty please also please get back to me about ram I now have the 2 chips in you initally wanted

Posted by govigov
@brownlad, gosh that sure is a big list, i am sure you can do away with antiviruses and firewalls...

Posted by brownlad007
nah need em all. i always stay protected

Posted by solidsingh
i see miss c werent up for the challenge then ey

Posted by fatreg
you dont need antivirus on a mac...

all ready got a firewall built in and macs are hurt by silly viruses...

@ luke, building a list atm of what i can give you,, as for my mighty mouse, not gonna happen matey, i need it for win xp!

fatreg

Posted by haynesycop
Right well if i knew what half of those programs were it would be start but anyhow the following are all available for mac:

Limewire
Firefox
DivX Player
Real Player
Windows Media Player (normal and intel macs can use flip4mac to play wmv files in quicktime, normal macs can also download full wmp application intel version rewquires flip4mac)
Msn Messenger
Microsoft Office
Quicktime
Adobe Reader
WinAmp

WinRaR (use stuffit deluxe instead, much better)
MP4 convertor (well there are just loads of them i only use mp4 convertor to make videos for my ipod)
DVD decrypter (mac the ripper is an alternative)

As for all the firewall/virus protection you do not need any of that crap as macs do not get virus's.

If you tell me what all the other programs are then i will find alternatives for those to.




Posted by jagger2k
windows it the best! macs are crap! gotta admit they have sexy designs but the system is crap. the only reason they dont get viruses is because people cant be bothered to make viruses for them.

Posted by joebmc
Can you play most of the pc games on macs and at similer prices?

Posted by Luke-the-magic-man
indeed you can joe

@ jagger - a load of bollocks, the intel macs are some of the highest specd lappys around, i font know of may lappys that have a intel duo cor processor 2ghz and that are under a inch thin for 800 quid

Anyway please dont turn this into a mac vs windows thread we know whats better and thats all that matters

P.s. miss C you hammered his nail on the head lol, broawn lad your now owned

Posted by brownlad007
erm owned? tell me wtf a mac can do that a pc cant ?

Posted by Luke-the-magic-man
run mac os

Posted by fatreg
not crash.

run delicious library.

look damn sexy.

create proper CGI films.

thats just a few i can think of atm.,

fatreg

Posted by solidsingh
you cant run counter strike source on a mac, you dont have as much expandability with macs

you cant have xfire on a mac

Posted by fatreg
Quote:

On 2006-06-14 20:03:39, solidsingh wrote:
you dont have as much expandability with macs



you mean i wont need to upgrade my hardware when a new OS in released? as vista needs 8000000000tb of sapce and at least 1000gb or ram? is that what you mean?? if so yeah your right, which will save me a few quid..

fatreg



Posted by awave
Quote:

On 2006-06-14 19:50:29, fatreg wrote:
not crash.

run delicious library.

look damn sexy.

create proper CGI films.

thats just a few i can think of atm.,

fatreg




hehe you seem to be drawing me into the mac side of this thread! - i'll probably go mac when i need to get a laptop in couple of years. can't afford a mac lappy atm though! would have to go with x86 pc.

can't you run windows on an intel mac anyway? have 10gb or so to play games then! - then your fine with all them or could you use bochs (there's a version for mac os isn't there?) to run windows or something. or is there something like wine for mac os?

@fatreg - hehe i know what you mean about the sexy looks of the macs! i sooooooo love the look of our i.t. teachers mac laptop! - its his own, and he just sends everything he wants to show to us to his intel x86 dell lappy, that is owned by the school, given to him. so overall he's lucky he lives in both worlds! - but is more favoured by the mac side i believe. and also my comp only just lives up to the specs of vista! and to be honest, windows xp is toooooo buggy and crashes too often. i would rather build a homebrew mac though - it possible?

@all - can't everyone just run linux?!?!? hehe i don't because i need windows for games but then again if everyone used linux and wine was pushed to get better, and more developed, wouldn't it become the ultimate os and be FREE! hehe - i think i might have turned it into mac v windows v linux now !

awave

[ This Message was edited by: awave on 2006-06-14 19:47 ]


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