Posted by amnesia
Wtf is this!
This asshole on ebay is trying to rip me off!
As some may know I had three SD cards, two of which I put on ebay.
I went out in the morning and received these three messages today when I got back.
"Hi I got the memory card this morning upon putting it in my pda and exploring in windows explorer i have found that this memory card as been used the item was advertised as new which it is clearly not as it as a folder on called mistake i noticed you had 2 new sd cards and 1 second haqnd one on your auctions but this item as been used without a shadow of a doubt i would like to return this item as soon as possible and would like a full refund including the postage cost for returning the item which will be £1.56 fully insured and signed and not £6 which you charged me i have the jiffy bag you sent me and according to the postage on this item it was no where near £6 failing that i will contact e bay and let them sort this matter out and leave negative feedback."
Now I should mention, I received emails saying 'why is postage so high?' before the person won, where I replied, I apologize because that was the standard postage that I usually use on other sales and didn't change it, I hope that people will take it into when bidding!
Then I received
"should you wish to call me on this matter please feel free to do so its 07980 709237 or failing that i could call round next week as i am a hgv driver and will be close to colchester thank you."
Obviously this guy is trying to scare me, especially since he knows my address from the return address.
If I was trying to scam him, wouldn't I format the memory card before sending it out?
I then received
"this is the 3rd and final e mail for the memory card dispute you have until 8pm tonight other wise negative feedback will be left and i will contact paypal and e baY REGARDING REFUND."
What the hell? Giving me a deadline??? I wasn't home! It's only been 6 hours anyway!
The problem is, this asshole is going to leave me bad feedback even though I don't deserve it. And hearing all of the horror stories that go on, he'll probably get paypal to take the money out of my account!
No I don't know why this guy thought it was brand new because here is the text from my listing
"I've got three SD cards in total (please see my other listings) two SanDisk 2GB SD Cards brand new and boxed and one Speedy 2GB A-Data card which was used once.
(This listing is for the A-Data 2GB SD Card with case of course and is in the UK) "
The card was sent yesterday and arrived today as well.
What do you guys think I should do?
edit: in summary, I acknowledged to this buyer that the listing may not have been clear, I have offered this person a refund and yet this person still left negative feedback and reported me (however both ebay and paypal sent me an email saying that I have nothing to worry about since I'm not at fault).
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[ This Message was edited by: amnesia on 2006-04-21 19:06 ]
[ This Message was edited by: amnesia on 2006-04-21 23:20 ]
[ This Message was edited by: amnesia on 2006-04-23 17:25 ]
Posted by jcwhite_uk
Tell him to reread the listing.
Posted by amnesia
I did, but I'm worried he'll leave me bad feedback
Posted by EastCoastStar
isnt there a way to make ur feedback private?? then it doesnt matter what he says! (i mean the comments anyway)
Posted by amnesia
yeah but I like my 100% positive streak
Posted by EastCoastStar
thats true
i wish there was something i could do for you. i guess the best thing to do, is talk to him, and be as nice as u can to him, but try not to let him get the best of you.
Posted by solidsingh
99.9% positive is good feedback, close your paypal account aswell asap and tell the buyer to piss off
Posted by amnesia
problem is, if I close my paypal account how will people pay me for the fascia i sold and the phone with fascia I'm selling? since I already wrote that I can accept it.
Posted by brownlad007
my 100% feedback came to an end this week after 3 yrs
Posted by Sammy_boy
try not to worry about the neg, it pissed me off when i lost mine at 420 100%. the guy sounds unreasonable, just put a follow up comment explaining ur side, contact him and tell him the item is as described, read the listing again and reassure him ur not trying to scam him.
Posted by amnesia
well I think I sent him an email explaining it all,
I also emailed ebay before he gets the chance to.
To be honest, I worried paypal will just pull out the money out of my account *cries*
Posted by Sammy_boy
I'm trying to work out what his problem is, as long as it works what's his problem?
The other option is to offer a part refund- the extra postage amount and say 20% of the final value? Might placate him and stop him doing something stupid or emptying ur paypal account.
Posted by fatreg
all brand new me memory cards i have ever bought have all had files on them?
does that mean all my cards are 2nd hand? i think not,
tell him to sling his hook. HGV drivers are big oafs, im sure if push comes to shove you can take him out
fatreg
Posted by amnesia
I dont know what the problem is either. It's perfect as as new, and only been used once.
I noticed in his feedback that he actually sold some sd cards, so i dont know if he was going to resell.
I don't mind taking the card back and giving him his money back, but I refuse to pay pay for his or my postage and paypal fees.
It's not fair!
Anyway, screw it, if he threatens me at all, I'll tell him that I'm a law student and I'm going to call the police.
Posted by amnesia
here's the latest
"First of all at no point as anyone threatened you ok so get of your high horse on that one second of all i have been to the post office and the correct price is £1.66 and not £5.99 second of all the main headline in the advert says BRAND NEW 2GB SD Card (in UK) with 5 years warranty then you read the small print very very misleading dont you think as for not sitting in front of your pc you sent me a email asking me how i was about to pay in less than 3 minutes of the advert ending stating you would prefer to have the money direct in your account thus avoidint paypal fees i still have the e mail if you would like to see it as e bay will and paypal unless this matter is sorted and this is not a threat its a fact i want my postage refunded and the full ammount for the faulty card to resolve this issue failing that we will let paypal and ebay sort it its up to you. "
Is he an idiot!!!
It wasn't fine print, it was on the SECOND LINE of the listing!
As for postage, I told him BEFORE he bid on the item that I hoped people would take postage into consideration.
TBH, I don't give a crap, but in this case, I didn't put that postage incorrectly on purpose. Ebay saves your last postage price and I just didn't change it.
Posted by absinthebri
So, you stated something as new that wasn't and you admit to fee-avoidance? Remind me of your eBay id so that I can block you.
Posted by fatreg
i always shooy myself in the foot with postage on shebay, when ever i sell anything big, the previous was like a air guitar with free postage!
although to be fair to him, if you said the item was brand new, and it wasnt id be miffed to.
who was it that made a thread about new not being new?
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amnesiabuy
fatreg
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[ This Message was edited by: fatreg on 2006-04-21 22:45 ]
Posted by amnesia
I didn't though thats the thing.
I told him it was used and before he made a bid I immediately told him that it was used once. I guess I should have wrote "As New" but I am VERY clear about that, and with this specific person, I TOLD him it wasn't new
@abs,
How the hell am I avoiding fees?
Tell me how?
You can choose how you want someone to pay you right?
I accepted cheque, bank deposit and paypal.
I said I'd prefer bank deposit so I don't have to pay fees with paypal.
Do you understand what I'm saying.
If you are so quick to judge I don't think I"d want to do any business with you in the first place! Do you even know me and the type of person I am?
Posted by Sammy_boy
He is a bit of a knob, couldn't even understand half of what he said in that email!
Though if it was headlined 'brand new', it could be a tad misleading.... have you a link to the actual auction?
Posted by fatreg
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i do!
2GB SD Card
fatreg
Posted by amnesia
Ok here is the full story.
I sold TWO SD's.
I basically copied my San Disk listing and forgot to change the header.
However I swear on my mothers life I wrote that it was used once and told this specific person that it was used before he bid.
Here are the listings.
I even offered this guy a refund and extremely apologized for the confusion! but he's asking for more than just that!
http://cgi.ebay.co.uk/ws/eBayISAPI.dll?ViewItem&item=7610690308
http://cgi.ebay.co.uk/ws/eBayISAPI.dll?ViewItem&item=7610691257
My point is, before anything happened he sent emails with a crap tone.
People on this forum know me as an honest and reliable person.
Why would I ruin my rep for the sake of 35 pounds?
Posted by Sammy_boy
Looking at the actual listing, I have to say it is a little misleading. It only says in brackets that the actual auction is for the used Speedy card rather than the brand new ones. You would have been better with just a picture of the card in question, and not mentioned that it was 'brand new'.
However, the seller has made far too much of it, and has been quite unreasonable, though I can empathise a little with his position. If I was him I'd settle for a part refund, especially as the card is fully working.
Posted by amnesia
I personally realize that I am at fault here.
But I offered a FULL refund, except for postage.
Is it just me or is me asking to be paid by deposit NOT 'fee' evasion?
I don't understand how abs says that if I want to be paid by deposit I'm doing something wrong.
Posted by fatreg
i get round that one, but not doing paypal full stop!
i flucking hate the company and all it stands for, same goes for ebay, if there were other similar sites id use them, ebays attitude stinks big style.
fatreg
*cant wait until ebay start getting taxed, they are gonna get shafted royally
*
Posted by Sammy_boy
Ah, didn't realise you were offering him a full refund, minus postage! Sounds fair to me, he's just been unreasonable, though as a goodwill gesture I'd refund him the excess postage though. If he still complains, report HIM to Ebay.
You've learnt something about how to word listings the hard way there, you may well get a neg but take it on the chin, in the end it'll almost be a relief when it happens, at least then you're not 'dreading' it happening later!
Posted by absinthebri
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No, charging £6 postage for a single SD card is fee evasion.
And don't PM me again. Jeez.
[ This Message was edited by: absinthebri on 2006-04-22 06:41 ]
Posted by amnesia
why is it fee evasion?!
I don't understand.
I guess I don't understand how ebay works then.
abs, you're an idiot, you're also probably the person who won the sd card.
edit: you act like a little child. You don't know me at all. However isn't it nice that you managed to get another person to dislike you and they don't even know you?
and what the hell am I evading? 10p?
update: the guy replied after I offered a refund and he's basically been insulting.
After the card arrives I'll just forget about him.
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[ This Message was edited by: amnesia on 2006-04-22 14:02 ]
Posted by solidsingh
that £6 is not just for postage though, its handing fees aswell, you have to take time out to pack the product and non of us know how much amnesias time is worth so you cant tell no1 if there packaging fee is reasonable or not
Posted by absinthebri
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Of course you can. Most eBayers do it with every transaction.
Posted by masseur
its an easy mistake to make and at the end of the day if the buyer chooses to buy when the postage price is there clearly then that is their choice.
I too have made the same mistake when clicking through the pages trying to get an item listed quickly.
Indeed I have also bought items where I felt the postage was way too high but I tend to just consider the total price and if I am happy with that, I buy, if not, I don't
I don't think this thread needs to get hung up on this issue as clearly the buyer did buy and pay in this case.
The issue seems to me to be more about the "newness" of the card
Posted by amnesia
@masseur, that's my point.
my argument is that his emails are rude, condecending and demanding.
And after providing the refund and apologizing for the inconvenciance he still gave me a negative and asked told people to 'avoid' me
Posted by lamont
im with masseur on this, very easy mistake to make and you know people overcharge with postage cost to cover fees etc. if you dont like it you dont buy it! Amnesia's buyer is just being a prat if a full refund has been offered but maybe you should refund abit of the postage aswell although the feedback has now been left negative anyway.
Posted by anay
i think its fair of you to refund the money, although the fees some members are talking about may be the final value fees ebay charge (like 3.5% of final total)
but if i was bidding on this, i would have thought it was brand new aswel
"(This listing is for a brand new 2GB SD Card fully boxed of course and is in the UK)"
EDIT: why has he written faulty in the feedback?
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[ This Message was edited by: anay on 2006-04-22 14:57 ]
Posted by amnesia
He said it's faulty because there is a folder on it.
but anay you looked at the sandisk listing, please see the A-Data listing.
Posted by anay
oh yea.
his fault then.
Posted by absinthebri
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And £1.99 'required' insurance. And asking for 4% for PayPal. And stating "Condition: New".
Who's fault is that?
Posted by absinthebri
I think you're going to have the very same problem with your current listing (9127614973). You list "Condition: New", "It's fully boxed and comes with everything, the only thing that was used was the charger, (everything else is untouched)." yet "The phone is of course mint condition, the screen still has the plastic on it, it's been used for a couple of days..."
So, it's used.
And charging for PayPal in eBay auctions violates BOTH PayPal and eBay's policies.
Posted by amnesia
oh really, if thats the case then I will not charge for paypal and I'll just remove that as an option in the sale.
I'll see if I can change that now.
if there was an AS NEW condition I'd use it.
TBH, if you don't want me to pm you I don't want you to comment.
FINALLY, asking for insurance is my right!
NOBODY is forcing him to go forward with the deal. He could simply find another one.
And when I charged 1.99 for insurance, it meant that he'd get another memory card straight away from me. It would be my hassle if it was lost in the post rather than waiting for a post claim.
edit:
regarding my 8800 listing.
FIRST LINE
You've read correctly. I'm selling an as new Nokia 8800.
SECOND LINE
It's fully boxed and comes with everything, the only thing that was used was the charger, (everything else is untouched).
Meaning everything that comes with it is untouched. I guess I should make my listings more IDIOT PROOF.
The Black fascia itself is BRAND NEW.
And at the END of the auction I 'restate' the phone has been used for a couple of days.
I even encourage questions!
In my opinion, if people don't read through the listing, it's their fault. But I didn't do anything wrong!
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[ This Message was edited by: amnesia on 2006-04-22 16:27 ]
Posted by solidsingh
abs, its amnesias choice how much postage he wants to charge, if you dont like it then dont buy it, simple as
Posted by absinthebri
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But there isn't; it's used.
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If you post on a public forum, expect responses on a public forum. If you don't want people to comment, don't post.
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He'd get a chargeback straight from PayPal; he wouldn't have to wait. Insurance is for the seller's benefit, not the buyer's.
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Yes, it's used.
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Untouched.
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Untouched. I get it.
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Untouched. I see what you're saying
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Used for a couple of days. But you've stated three times it's untouched.
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Apart from a misleading listing and attempting to charge for PayPal? I'm actually trying to help you here. You NEED to list clearly and honestly
I can see this auction has a lot of scope to go badly. Perhaps when you do a listing you could get a friend you trust to check it for you?
[ This Message was edited by: absinthebri on 2006-04-22 17:49 ]
Posted by brownlad007
propz absinthebri
Posted by solidsingh
nobody is perfect, all of us on esato know that amnesia is an h onest person and if hes made a mistake then it really is a genuine mistake
Posted by absinthebri
I'm sure the mistake is genuine; no doubt he's a sterling chap.
But having had grief for a listing that was unclear, you'd think he'd want to avoid the hassle this time.
Posted by solidsingh
the other guy is being unreasonable though, you dont deserve a refund with an attitude like that
Posted by kk.226
@ abs, amnesia did say the phone was used in the auction, with the original silver face on, however the recently fitted black facia is unused, and the phones accessories, i don't really see any problem in that.
Posted by absinthebri
If you do an advanced search on eBay, one of the options is 'Item condition'. The options are 'New items only' and 'Used items only'. If I choose to search through items under new, that's what I expect.
Posted by brownlad007
again, propz
Posted by kk.226
Hmmm, well i'm highest and don't mind the desc. I've read it and to my knowledge i'm gettin a used handset with new accs and housing
Posted by amnesia
exactly, thats what I mean. it's as new.
I made an issue about 'as new' in another thread so I wouldn't want to be a hypocrit.
edit: @abs as much as it seems that you like to quote me I said the black fascia is new, I didn't say it's untouched.
To explain better though, the phone was used for a couple of days with the silver fascia. The black arrived, i changed it and put it in the box. Finito.
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[ This Message was edited by: amnesia on 2006-04-23 02:00 ]
Posted by anay
all i see amnesia do wrong is charge for pp fees.
the bidder could see that s/he was bidding for the used one, also he would have seen the postage costs.
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[ This Message was edited by: anay on 2006-04-22 22:06 ]