Posted by apotts
Bought an S700. After a few months I was driven to distraction by the constant rebooting and BT problems.
Took it to a SE service centre (SESC). They flashed the f/w while I waited, and broke the phone. It had to be sent away.
3 weeks later, they called to say it had come back, broken.
3 weeks later, it came back, fixed.
I took it home, and it was just the same. So I took it back in, they reproduced the problem and sent it away.
3 weeks later they gave me a new phone, except this time they said "they all do that sir". No fix available. It was now only a couple of months till upgrade time, so I continued with my old Nokia.
2 months later I upgraded to a K750. All fine until...
After 27 days the keyboard failed. Took it into an O2 shop but they wouldn't touch it because I didn't have the reciept with me. The next day took it back into the O2 shop and they changed it. The replacement one kept locking up when trying to turn BT on and off. O2 blamed the sim card, so sold me a new one.
Next day, activated the sim. Didn't solve it, so went back to 02. They refused to swap the phone since it was now 29 days old.
Back to the SESC. Now waiting the 3 week period for the K750 to come back.
EDIT: 28/11 Got a call from the SESC to say the phone was fixed. Drove in, turned it on, tried BT, phone locked. The girls there know me quite well now and we all just smiled. They said that it would have to go back into the system and it will now be the New Year before I get a replacement.
All I want is a phone that works. Never had any problems with the 4 Nokias, 1 Motorola, 2 Panasonics and NEC prior to this. 8 trips back to the shop or SESC. 12 weeks without the "new" phones I have paid for.
Crap.
[ This Message was edited by: apotts on 2005-11-28 14:33 ]
Posted by Debu
What can one say?
Just lotsa bad luck for you mate. I purchased a
k600i about two weeks ago. And I've had it replaced for the 2nd time on the 20th (2 days ago), the damn phone wont play MP3's bigger then 15MB. 
Now i've finally accepted it and made my peace with that fact.
Posted by simply__me
Damn that sucks. I've had my k750i for a little over a month now, and I've only had one problem, which occured during upgrading to the new firmware (error in communication). Took it to my nearest SESC and they flashed it to the newest one.
Haven't experienced any other probs yet, apart from the bugs noted down in the Overview thread.
This is my first ever SE fone. I've always been a nokia fan, but have since never regret my decision of buying this phone.
Hope everything goes well for you.
Posted by apotts
It's the 8 return trips and 25% "no-phone" time that gets to me. It would be more convenient to have no phone!
As you can imagine, I won't take the risk with SE next upgrade, however much I like the SE design.
Posted by masseur
certainly sounds like you have had more than your fair share of faulty products. In 19 years of mobile phone ownership and who knows how many phones, I can say I have never had anywhere near the experience you have had but I do remember some of your previous posts about these problems.
the question is, what is your alternative? I'm sure the same bad experience can be had with any manufacturer
_________________
Unless I'm very much mistaken...
reviews: i-mate V800 K700
[ This Message was edited by: masseur on 2005-11-22 08:50 ]
Posted by sapporobaby
Sorry about the empty post.
@Apotts.
You are complaining about a problem that has been noted, reported, and repaired by SE over 6 months ago. How do I know this? I was the one who identified the problem and documented in complete detail in this forum. Do a search.
Second, the s700 did/does have some shielding issues that were/are causing them to still reboot. Obviously your SE service center is not up to the task.
So your rants against SE are misguided.
Posted by wilson
masseur is right!! no body is perfect. However, bad luck has its role in anything.
Posted by dancingfate
I guess I'm lucky not to have experienced any major problems with SE phones.
Of course I have had experienced some problems, but I considered those are not a big deal.
The major problem I ever had was with Ericsson T28 (totally dead) but it had been replaced by the one.
With Nokia 6610 I had problem with the screen (sometimes blank) and the keypad (sometimes not responding) but I sold that for not so good price at that moment.
With SE, I considered I'm lucky.
Posted by apotts
Sappo, I was involved in the thread in April, do a search.
SE would never fix/replace my S700, so I just continued to use it. I was not compaining about that - I just waited until I could upgrade and ditched the phone. Just a shame that one month into the K750, I've changed it once and am now back in the situation of waiting for weeks for the service centre. With no phone.
Posted by wilson
@Sapple: SAY SOMETHING!!!!!!!!
Posted by apotts
I apologise. The reason I have had so many troubles, have paid money to fix it and still now have no phone is all my fault.
No, hold on a second, it's all Nokia's fault!
Posted by wilson
@Spott. WHY NOKIA FAULT THEN?? Don't Surrender that easly better wait get the solution.
Posted by Bambino
BIG BULLSHIT! i dont believe ur story
Posted by Krubach
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Hmm... Why did you bring Nokia tothe subject?... makes me wonder...
Posted by apotts
The Nokia reference was meant to be "humour"!!
Posted by ambyzown
Hmmm how could anyone be so unlucky with SE?
My condolences Appots,
Here's my suggestion, stay off the new SE's until they've been debugged.
Posted by apotts
Yep, that was my logic with the K750 (I got it in Oct). I guess it's just bad luck that I get 2 bad ones in a row, and of course no decent support from O2.
The SESC confirmed it was normal for the shops to absolve responsibility as soon as possible, they said they get "very angry customers in here every day".
I have kept calm throughout all of this, and not shouted at anyone - I'm just saddened that my way out of the S700 has backfired so quickly.
Posted by ambyzown
Shouldn't there be some sort of warranty agreements between SE and operators for such "manufacturer defects"? afterall, these phones originated from SE. A six month replacement waranty would be ideal.
Posted by bobby_splithead2000
All phones in the UK are covered for mechanical breakdown or technical fault for 12 months under the manufacturers warranty.
Posted by jcwhite_uk
I have been using ericsson and sony ericsson phones since 2000 and seem to have been lucky that I have never had a faulty one. Even the 2 S700i's that I had (sold one then regretted it so bought another) never had the resetting problem. The main reason I switched to SE was because I got fed up visiting the Nokia repair centre near me with 7110 and 6210's.
After being on Esato for a while it does seem that when an SE phone goes wrong it has been a trauma get them fixed, but then again we only hear the horror stories.
Posted by Rookwise
I know how you feel. So far the only
handsets I've ad no problems with are my T68i and O2 branded Z520i. Apart from those, all my previous phones have had to go in for on fault or more. Sometimes gone for 6 months.
Past
's have been T68i, T610, 2 T630's, P900, K700, 2 K500's, S700, K750, W800, Z520i
All with problems except for the above mentoned T68i and Z520i. Never had any problems with any of the Samsung phones I had and my I Mate Jam has now been bug/fault free for 3 weeks since buying it.
Hopefully it will stay that way.
Posted by ambyzown
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If this is so, then why has Apotts not been given a replacement? why do people have to go weeks without having the luxury of using the phone they paid for? I don't call that warranty.
If I buy a phone, and it malfunctions under warranty, I expect to be given a replacement immediately it is ascertained that the fault is not as a result of my carelessness.
Posted by jcwhite_uk
Uk law states that any item sold as new comes with a 12 month warrenty at least. If the item goes faulty within 2 weeks then you are entitles to a replacement. After 2 weeks it is the sellers option to replace the unit or get it repaired.
Posted by apotts
With O2, you get 28 days for a replacement. And that's from the original phone - so in my case the replacement was faulty but I couldn't get it replaced. Outside 28 days it's a 3-4 weeks send it away job - though as I found with my S700 this can turn into many months.
Some people are laughing at my 3210 (found it in a box in the garage), but I reckon it has some kind of retro-chic to it!
I do have an enormous old ETACS Panasonic hand portable (the size and weight of a house brick), and I am considering putting the insides of the 3210 into it, just for fun!
Posted by Tervel
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All I want is a phone that works. Never had any problems with the 4 Nokias, 1 Motorola, 2 Panasonics and NEC prior to this. 8 trips back to the shop or SESC. 12 weeks without the "new" phones I have paid for. |
I'm sorry for your troubles but this last statement just seemed a bit odd - you've gone through 8 Different phones?! (Not to mention 2 SEs)
Posted by apotts
Yes, 8 phones since 1988. That's one every 2 years. Is that unusual?
Posted by Mr Miyagi
very sad story mate. Have you ever considered a samsung ? Never had any problems with samsung phones, the samsung d600 is a nice phone you know.
Posted by Kryptik
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which the shop eventually - replaced . . . I guess that having that kind of experience is - WORST than what the author of this thread's dilemma.