k750i sync with outlook problem

Posted by BobaFett
i have been asked to fix a weird problem. at sync k750i with pc outlook after initialising contacts, tasks etc usually error pops up. could sy pls write me here step by step how to sync? on the laptop there are many apps aswell. only 1 usb port is in it, but the guy has a kind of adapter, with 4 other usb ports for the laptop. tia

Posted by mrao
Boba, thats called a USB hub. Which version of outlook is it? I have also come across errors when syncing with outlook 2003. But it works fine with outlook 2002. What is the exact error message? That may be helpful in understanding the issue.

Posted by BobaFett
@mrao huh, the problem is, that i ll meet him next week again, its in the office. so i should know the outlook version. ok i call him tomorrow. what other details would be needed? he has got nokia 9500 aswell. could the nokia sw cd - which is uploaded too on the pc - badly cause the sync?

Posted by mrao
ok.. lets get outlook version, operating system, and exact error message to start with..

Posted by BobaFett
i ll do. tomorrow evening this time, if its ok for u. tia

do u mean its better to remove the nokia sw from pc?

Posted by mrao
Not necessarily. which is where the error message comes in. tomorrow evening should be fine. cheers.

Posted by BobaFett
The version is 2002 10.2627.2625

Posted by BobaFett
unfortunately the laptop is in the office, couldnt check error meassage. anbody else with this problem?

Posted by BobaFett
@mrao the message is "sync error".

Posted by mrao
is your friend using outlook 2003, by any chance?

Posted by BobaFett
no, i posted here already, 2002.

there are 2 kind of errors:

"sync error" and "syncmldesktopserver"

Posted by BobaFett
any other ideas or suggestions how to fix this problem? tia

Posted by mrao
Let me do some research on this and i should have an answer tomorrow. Try removing the sync station sw and doing a fresh install. I can confirm through first hand experience that the k750 syncs fine with outlook 2002. But i have faced some minor issues with 2003. So the possibility of lack of support can be ruled out.

Posted by eyedol_52
Im having the same problem with the outlook 2003.
And it is after i upgrade the firmware in SEUS.. "uw800"
Are you using your K750 with the last w800 FW ??
R1N to be exact ?

I think that that is my problem... Im waiting for a new FW upgrade
to see what happend.

[ This Message was edited by: eyedol_52 on 2005-11-16 23:41 ]

Posted by BobaFett
its a k750i with orig fw, donnow the fw version, can check it tomorrow. so u mean its a fw problem?

Posted by BobaFett
cothe fw is r1j, no chance to sync it with outlook