Posted by andyandy
I struggled to find much help on this topic (maybe my search skills aren't up to scratch) but for those who don't know, some K750i's (maybe W800i's too) who update their firmware to R1N035 will experience problems when copying files to their memory sticks. As I bought a 1GB card about a week ago I wasn't too happy about this, and emailing SE got me some lame "try a different memory stick" answer. So basically the only solution I've found is to use a card reader instead of the USB cable, which seems to be working for me so far (fingers crossed).
Anyone else got anything to add on the topic? Do W800i's experience this problem with R1N035, and if not would switching from the K750i firmware to the W800i firmware via Da Vinci help?
Posted by Dan_Aykroyd
Well yes... it affect W800 also. I consider this bug to render to useless level my phone, sadly. And no fix is available yet.
I also bought a card reader... and as I lucky guy I'm, the MS slot doesn't work... so I have to take it back to RMA... nice, uh? I bought my W800 a month ago and I couldn't even start using it, with all the configuration and now this problema
Posted by BUFFBOY
this problem i belive is in the firmware itself..
i emailed SE and they will try to fix this in the next release.
it happens on both of my k750 and w800 1gig sticks
Posted by max_wedge
hmmm, bummer. Have you tried a master reset after flashing - or reflashing? Was the card in the phone when you flashed it? When I flashed my K750 from R1J to R1L my card became corrupted. Once I formatted the card it was okay.
I found this in the K750/W800 firmware thread:
"- BUG: Some phones experience MS Duo corruption after a firmware update. Symptoms include erratic behaviour of the Media Player and problems with the file system. This can be fixed by formatting the memory stick in the phone and then performing a Master Reset / Reset All. Note that this will erase all settings - perform a full backup beforehand. "
http://www.esato.com/board/viewtopic.php?topic=92737&start=0
[ This Message was edited by: max_wedge on 2005-10-19 12:23 ]
Posted by stelvio
After reading all these threads about firmware upgrading, is it just me or you're just trading one set of problem for another?
Posted by LaurenzBo
Have the same problem. SanDisk 1GB stick in a k750i, R1N035 EU2 firmware (recently updated via SEUS). The stick was dead once and worked again after one switch off/on. Two weeks later, after storing a photo, the stick was dead again - 0Byte data, 0Byte free space, no volume on the stick, but drive letter given to USB link. Rescue Pro trial could not access the stick, in a MMC slot at a notebook it was not accessable either. Suddenly, it worked again in the phone, all data on the stick (about 6MB photos) could be retrieved (thanks god, good pics not yet saved). The I downloaded about 500MB mp3's on the phone, no errors while copying, file list in the USB drive seemed OK, but in the phone only about 50MB existed. The last MP3 file in the list is a mixture of several songs downloaded after it, clearly messed up.
I'll try the master format/reset procedure and hope for an update, at this stage it is really a mess.
Posted by Leviath
I keep saying the same.... Faulty fone in some way or other...
Why try to fix it? Get the lot swaped by working products... If this is not possible then formating the card on the phone, reflashing it with card out and then try copy stuff to it...
Like a few users here swear by master resets and f/w updates thatv may just work as apermanent fix or not...
Me If I have something I deem faulty or unable to perform as per design then I exchange under current UK/EU customer policy
Posted by andyandy
if anyone has any luck with the master reset/format thing let us know - formatting my 1GB stick didn't help and am reluctant to do a master reset 'just incase'!
Posted by BUFFBOY
lets sit tight and wait for the next firmware release...
come on.. i kinder like this .. gives us something to wait for and enjoy the excitment of waiting
[ This Message was edited by: BUFFBOY on 2005-10-19 14:10 ]
Posted by Leviath
sit tight???
I would exchange it b4 it's too late... I would pull all my hairs out... I bet some of you would either...
Some people obviously dont know the value of money.... otherwise they would run to the shop....
_________________
For a while as a child I believed everything, now I grown up I am a sceptic about everything I believe.
want a GMAIL invite? CLICK HERE & PM me w/ your e-mail
[ This Message was edited by: Leviath on 2005-10-19 14:22 ]
Posted by max_wedge
master reset is no big deal....a little of a pain but I think there is a good chance it will help therefore worth trying.
write down your gprs settings (internet profile and data settings used by the internet profile, and mms data settings), copy all stuff off the phone memory (myphoneexplorer is ideal for this including files, contacts messages etc) and give it a go...
Posted by fantonald
I have tried formatting and master reset before and after updating the firmware, and it doesn't make a difference. I have given up. I'm awaiting a new firmware version before trying again.
Moving a few files at a time seems to be okay, but trying to fill the entire 512 MB card at once almost certainly will fail.
I guess I can send the phone off to a service center to fix it, but then I will be without a phone while it's away, and that's not an option.
_________________
K750i, HBH-610, CDA-60, MMC-60, HCH-61, CLA-60
[ This Message was edited by: fantonald on 2005-10-21 23:08 ]
Posted by arnarn911
@fantonald
what is the most number of songs that you were able to transfer at one time with no problem?
Posted by fantonald
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34 files, 48 folders, 120 MB right after card was formatted (trying to move 400 MB). Then up to 13 files, 23 folders, 68.6 MB after that. If I try to move too many files after the first try I end up with moving only 3-4 files or none.
Posted by arnarn911
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That is quite a lot. I tried to move 1 folder with 50 songs about 100MB and only a few were transfered. In what folder did you save it to? MP3 or audio folder? I tired both and same problem.
Posted by fantonald
@arnarn911,
I started with a completely blank card (formatted in windows) and just tried to move a backup I made back onto the card. At first sight I were successful moving all files, but after disconnecting the USB cable there were quite a lot of folders gone inside the MP3 folder.
Posted by hnhl
I bought an USB Card Reader/Writer today and it works to use disc2phone to write to the the mp3 folder on the stick. The w800 can use the files and none has yet disapperad.
That's my workaround in wait of the new firmware...[ This Message was edited by: hnhl on 2005-10-19 17:49 ]
Posted by slead
how low will it take till a new firmware is released / available ?
need to fix that problem quick
Posted by arnarn911
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Using card reader, it works fine even without using disc2phone..
I hope somebody gets a workaround for this bug. I don't wanna take out MS DUO everytime I transfer my MP3's. so much annoying...
Posted by grca73
transfering with bluetooth although slower has no problem copying.
maybe thats it maybe someone can devise a way to slow down cable so that it doesnt cause corruption, more testing needed!!!
Posted by max_wedge
hmm, I hope all you guys with problems aren't using cards reformatted to double the listed capacity
If you are maybe that's why it's stuffing up? 
Otherwise I guess it does look like a firmware issue. I certainly won't be upgrading to R1N for the time being.
Maybe if peeps having problems could post the following info it will help determine the problem? :
1. what firmware version do you have?
2. Did the copying work fine prior to updating the firmware?
3. Did you flash the phone with the mem card in the phone?
4. Have you tried reformatting the card with the phone then doing a master reset?
5. Have you tried reflashing the phone without the mem card in, then reformatting the card with the phone?
The answers to these questions may show a pattern. The pattern should reveal whether the problem is with the firmware itself or with a problem related to updating (example having the card in the phone)
Posted by arnarn911
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1.R1N035
2.Copying works with R1L
3.I flashed the firmware with card out
4.I formatted the card with the phone after the upgrade
5.Haven't tried reflashing the phone
6.I also did a master reseta all after the upgrade if that helps
*obviously a bug with R1N035 that needs to be fixed
Posted by max_wedge
certainly does seem like a bug.
Sorry to ask for the info, but I've seen lot's of problems that seem like one thing but end up being another. Many peeps have claimed firmware problems with other firmware versions that just turned out to be computer or memory card problems.
It's also strange that it doesn't happen to EVERY R1N, for example I've never heard masseur complain about this problem, and I'd be surprised if he had found such a problem and not reported it hear somewhere....
Posted by hnhl
I talked to an SE service point the other day. They have had several flashed w800 to R1N035 with this bug. The only way to fix it, according to the technician, is to flash it at a service point. Something goes wrong when using the "personal" SEUS I was told.
Posted by slead
I would flash it back, but those guys from the service point charge 20€ for flashing it once... thats to much I think... I cant be bothered to do that...
my brother has a W800i with the old firmware and he doesnt have the problem, his 512 works fine, even a reformated 512 into a 1024 works fine with his phone without any data corruption and so on...
Posted by max_wedge
it's a worry. R1N0035 was removed for a while, has anyone tried the newest R1N0035?
Posted by LaurenzBo
Well, I tried format stick and master reset (K750i R1N035 EU2, 1 GB stick). Does not make any difference (apart from the pain in the ass to restore all settings, ringtones, themes, contacts etc...).
Copying about 300MB on the stick via phone/USB cable seems to work, the files are accessable (i.e. for playing) from the PC via USB link. But the K750i file manager and the playlist lists only the first 10 files, nothing more. But I found a work around: Switch off the phone, take out the stick, switch on, and the put in the stick. Voila! all files on the stick are now accessable from the phone too. Seems that the file manager is buggy in R1N035.
Nevertheless, I am still worrying that it might again crash the stick while storing a photo, that happened already once.
Posted by raymondw800i
Surely there must be a way that Sony can say to downgrade the firmware on the mobile. I havea call in with Sony now, so I shall see what they say.
Regards Ray
Posted by Leviath
2GB Sony Ms duo pro ultraII on R1N0035 no probs no curruption....
I have a sandisk 1GB to try out and it seems fine...
It's a gaming version no issues...
Posted by sepguy
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@max
Have you (or anyone else) tried it ? Does it actually work ?
Posted by arnarn911
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What is the format for 1Gig and 2Gig Duos? Are they Fat16 or Fat32?
Posted by cepacol
I have the same problem with my W800i, i try call to Sony Ericsson all free time to remember they's we have global problem! Please i would like all peoples to complain... I don't like lost my investment with a problem mobile! YOU LIKED IT?
Thanks!
[ This Message was edited by: cepacol on 2005-10-21 01:06 ]
Posted by max_wedge
fat16 only supports up to 2GB partitions so anything over requires fat32 (windows will automatically use fat32 for partitions over 2GB)
[ This Message was edited by: max_wedge on 2005-10-22 03:07 ]
Posted by ecttesi
I also have the same problem. It's R1N035 problem coz when I flashed a new fresh of R1N035, the problem still exist. But if I flash back to R1L, the problem was gone. It seems like the problem happended when you try to copy file more than 60 MB approx. This happended both small but many files and one big file. I use SE K750i, MS Duo Pro 512 MB
Posted by simply__me
Ok I'm a little lost with this so excuse my ultra noobiness.
You guys are saying that if you try to copy too many files at once to the MSD, they disappear once you access them from the phone? What about taking pics/recording videos and storing them to the MSD, would they disappear too?
So the solution would also be to copy a few files at once?
Posted by Leviath
@simply__me
take it to a SESC and they will fix the curruption issues for you....
have you looked also at the list of requirements for a update without errors ?
http://www.esato.com/board/viewtopic.php?topic=106754
Posted by cepacol
Any solution?
Posted by cloroforme
No solution so far... however SonyEricsson has been reading this forum. i just received a message from the brazilian support center with my post translated into portuguese (bad translation, by the way...).
So yes, they are working on that, but no, no solution so far. i'll keep bugging them until they provide a solution.
Posted by Leviath
@cepacol
Look at my post below...
Posted by simply__me
@leviath
I've already updated and have had no experience of the bug as of yet. I was just asking if that was the problem.. cos I'm a little slow with this.. lol
Posted by drag
I think the cause of the MS corruption problem lies not only on the new firmware but probably also the old Sony USB driver has an incompatibility with the new firmware because the problem arises only during USB file transfers and never during BT transfers. I think something goes wrong with the disabling of write back caching during the Memory Stick file operations via USB. XP probably uses still a caching mechanism despite it should not do and this is causing to lose some files.
[ This Message was edited by: drag on 2005-10-22 12:18 ]
Posted by dkawa
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I also want to go back to R1L002... How did you do that? Because I am getting really sick and tired of the R1N035 FW....
Posted by Anger
No solution, I tried all, also the requirements posted by Leviath (thak you mate), but nothing has worked out.
I will wait for the next fw to come, it will solve the issue surely.
Let me know if some of you get the goal.
Posted by Burn-X
Maybe this have been mentioned before or else where; you can overcome this annoying bug by transfering files into the memory stick through a memory card reader.
Yah I know, it's pretty outrageous to get a memory card reader to fix a bug thanks to an 'update', but it works flawlessly.
Another advantage to keep in mind for you people who are reluctant to buy one: the transfer speed is a lot faster than using the mobile phone.
Posted by deepy
I think its a problem with sony ericsson usb drivers. the problem doesnt only affect SE USB transfers. Once you transfer some files using USB to a K750/W800, all other devices for USB file transfer (eg USB keyring memory etc) experience the problem of transfering a file to it and it dissapears.
Posted by numb
Ive had no sort of usb transfer bugs what so ever, neither on my K750 or any other usb devices.
sounds to me like a writecaching problem on some installations, and phones being removed to quickly before the writing has properly ended.
Could be because of a poor usb driver, but I dont think so, since the driver is microsoft certified, and it doesnt happen for everyone (me for instance). Could be some conflict with certain chipsets, this is not uncommon.
Try to doublecheck if writecaching is turned off on the removable device (also called optimised for safety), restart computer and check again, and make sure when you transfer larger files or amount of files to wait long enough for the writing to have properly finished. Before removing the phone from the computer check that the last file is actually written to the memstick by playing the file from the memstick on the computer.
Posted by Burn-X
Restarting the PC, waiting a few minutes after the transfer is done before disconnecting, reflashing, and so on do not work for many people including myself who got this bug not in this version, but in newer R1NA005. This just means they didn't fix it and it exisit in the new firmware.
Personally, I tired everything posted here and other places on the Internet to overcome this problem and only using a card reader works.
I suggest people with this bug to get one too. Who knows how long it will take SE to address this issue.
Posted by numb
not saying its not a firmware issue, but logically if it were simply a firmwarebug, it should happen to everyone having the same firmware, and it doesnt. There has to be more to it.
Many things has been discussed and mentioned in this ongoing debate about corrupted files, but Im used to errorsolving withing computers and I keep having this feeling that some common factor is being overlooked. It could be a specific type of memorystick, a specific type of firmwarecustomisation, a specific type of chipset in the computers of those that experience the bug, it could be many things.
Since I havent been able to duplicate the bug in my setup, I also havent been able to do any errorseeking, therefore everything I say here are just gueswork, and shouldent be read as me saying other opinions are wrong in any way, just want to clear that up
Posted by arnarn911
@numb
Ok,so maybe you can help us sort this out..
1)what firmware version are you using?
2)how do you transfer files from PC to phone?
3)have you tried transferring like 100Mb of mp3's in single transfer?
Posted by numb
1. using latest R1N035 Europe4 for K750, using a FAT formatted green Sandisk gaming 512 DUO PRO stick
2. allways transfer using simple copy/paste through the supplied usb cable.
3. yes several times, Im trying again as I write this just as a test, copy/pasting 110mb mp3's (one folder containing 17 files) to the mp3 folder on the phone memorystick over the supplied usb cable. Its done now, took maybe 5 minuttes. All files play fine on the computer when played directly from the memorystick with the phone still connected. Now removing the phone and checking they still exist. Yes, They still exist and play on the phone.
:-/
Now copying them back to the computer, again using simple copy/paste of the folder. Also took about 5 minuttes. Removing the phone, files still available and playable both on phone and computer.
[ This Message was edited by: numb on 2005-10-23 21:08 ]